FirstEnergy Corp

Service Manager - Diesel Generators

FirstEnergy Corp • $85K *
Buffalo, NY 14221In-Person
Energy & Utilities
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in generator maintenance or power generation services.
  • Demonstrated leadership in managing or developing a team of technicians.
  • Strong troubleshooting skills for electrical and mechanical systems related to generators.
  • Proficiency in reading technical manuals and schematics.
  • Exceptional organizational and multi-tasking capabilities.
  • Effective communication skills for working with diverse teams and customers.
  • Commitment to safety and compliance standards.

Responsibilities

  • Lead and develop service technician team through coaching and performance feedback.
  • Manage daily service operations and ensure customer expectations are met.
  • Coordinate and prioritize service work to balance various service needs.
  • Provide technical leadership for diagnosing complex issues with generators.
  • Drive quality and productivity by monitoring service performance and identifying improvement opportunities.
  • Support technician development by identifying training needs and reinforcing standards.
  • Champion a safety culture by ensuring adherence to safety policies.

Benefits

  • Opportunity for professional development and growth within the company.
  • Engagement in a robust safety culture and commitment to workplace safety.
  • Dynamic work environment with varied service challenges and priorities.
  • Collaboration with a skilled team of service technicians and management.
Full Job Description
Penn Power Systems is seeking an experienced Service Technician Manager to lead our team of power generation service technicians. This role is responsible for driving day-to-day service operations, coordinating workflow and scheduling, developing technicians, and ensuring safe, high-quality service for our customers.

The ideal candidate brings strong technical knowledge of generators and power generation equipment along with proven leadership experience. You'll serve as a technical resource for the team while improving service efficiency, technician performance, and the overall customer experience.

Compensation: Salary up to $85K/year - This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location.

Requirements

WHAT YOU'LL DO
  • Lead and develop the service technician team - Provide day-to-day leadership, coaching, technical guidance, and performance feedback to build a highly skilled and accountable service team.
  • Manage daily service operations - Oversee technician workload, scheduling, and field service activities to ensure work is completed safely, efficiently, and within customer expectations.
  • Coordinate and prioritize service work - Balance scheduled maintenance, repairs, emergency service needs, and technician availability while adjusting priorities as business and customer needs change.
  • Provide technical leadership - Serve as a resource for technicians when diagnosing complex generator, electrical, mechanical, and power generation system issues. Assist with troubleshooting and determining appropriate repair solutions when needed.
  • Drive quality and productivity - Monitor service performance, workmanship, efficiency, and job completion to ensure company standards are consistently met. Identify opportunities to improve processes, technician utilization, and overall service delivery.
  • Support technician development - Identify training and development needs, reinforce technical standards, and help technicians expand their skills and capabilities.
  • Champion a strong safety culture - Ensure technicians follow company safety policies, regulatory requirements, and established procedures while working in the shop and at customer locations.
  • Maintain accurate service documentation - Ensure work orders, service records, repair documentation, and other required reporting are completed accurately and on time.
  • Manage tools and service resources - Help ensure technicians have the appropriate tools, equipment, information, and resources necessary to perform their work effectively.
  • Deliver an excellent customer experience - Partner with customers and internal teams to communicate service status, address technical concerns, resolve issues, and maintain strong customer relationships.

WHAT YOU BRING
  • Proven experience in generator maintenance, repair, power generation, or a related technical service environment.
  • Previous experience leading, supervising, or developing technicians in a field service or service operations environment.
  • Strong diagnostic and troubleshooting skills with knowledge of electrical and mechanical systems associated with generator equipment.
  • Ability to read and interpret technical manuals, electrical schematics, wiring diagrams, and equipment specifications.
  • Strong organizational and decision-making skills with the ability to manage multiple technicians, service priorities, and customer needs simultaneously.
  • Effective communication and interpersonal skills with the ability to work successfully with technicians, customers, and internal leadership.
  • Strong customer-service mindset with the ability to professionally address service concerns and help drive solutions.
  • Demonstrated commitment to workplace safety, regulatory compliance, and established service procedures.
  • Ability to work effectively in a fast-paced service environment where schedules and priorities may change based on customer needs.

About FirstEnergy Corp

FirstEnergy is a diversified energy company headquartered in Akron, Ohio. Its subsidiaries and affiliates are involved in the generation, transmission and distribution of electricity, as well as energy management and other energy-related services. Its seven electric utility operating companies comprise the nation's fifth largest investor-owned electric system, serving 4.5 million customers within 36,100 square miles of Ohio, Pennsylvania and New Jersey; and its generation subsidiaries control more than 14,000 megawatts of capacity. Our Corporate Vision is to become a leading regional energy provider.

FirstEnergy Corp Careers

Join the dynamic team at FirstEnergy Corp, a leading energy company where innovation, leadership, and diversity are valued. As one of the most prominent energy providers, we offer unparalleled job opportunities that empower you to shape the future of energy.

Work You’ll Do

At FirstEnergy Corp, we are committed to enhancing the quality of life through sustainable practices and smart energy solutions. Our team is at the forefront of the energy sector, driving growth and transformation in an ever-evolving industry. By joining us, you will collaborate with skilled professionals dedicated to pioneering advancements in energy technology.

Explore a World of Opportunities

Whether you're seeking an entry-level position or a more senior role, FirstEnergy Corp provides a platform for professional growth and career advancement. Our diverse range of job opportunities in engineering, customer service, IT, and business management positions us as an ideal employer for ambitious candidates ready to make a significant impact.

Internship Programs

Kickstart your career with FirstEnergy Corp’s internship programs. These opportunities are designed to give you hands-on experience and insights into the energy sector, enhancing your skills and preparing you for future employment. Interns at FirstEnergy Corp gain valuable industry knowledge and practical skills, making them well-prepared for full-time roles within our company.

Culture and Benefits

FirstEnergy Corp is dedicated to fostering a workplace culture that embraces diversity and inclusion. We believe in providing our employees with a supportive environment where everyone can thrive. Our benefits package is comprehensive, including health, retirement plans, and continuous diversity training to ensure every team member can achieve their personal and professional goals.

Professional Development and Networking

We encourage continuous learning and development through a variety of training programs and leadership workshops. FirstEnergy Corp is committed to the professional growth of our employees, offering development programs that cater to enhancing leadership skills and expanding professional networks. Networking within the company and industry is supported and encouraged through various events and initiatives, helping you build valuable connections that can advance your career.

Join Our Team

Are you ready to make a difference? Search open positions that match your skills and interests on our Careers page. We are looking for passionate, curious, and innovative team players who are eager to drive change and excel in their careers. Prepare your resume, sharpen your interview skills, and get ready to join a company that values vision and hard work.

Stay Connected

Keep up to date with the latest news, insider perspectives, and career tips from FirstEnergy Corp. Subscribe to our job alert emails and never miss an opportunity to grow and excel with us. Explore the possibilities today and discover how you can contribute to the future of energy at FirstEnergy Corp. Join us in powering the future!

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Learn more about FirstEnergy Corp
Size
12,395 employees
Market Cap
$23.8 billion
Industry
Energy & Utilities
Net Income
$1 billion
Founded
1997
5 Year Trend
+0.8%
Revenue
$10.7 billion
NASDAQ
FE
* Ladders Estimates

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