About the PositionThe Service Manager will oversee the day-to-day operations of the commercial roofing service department, ensuring exceptional customer service while maximizing operational efficiency and profitability. This leader will manage service technicians, coordinate repair and maintenance projects, support business development efforts, and ensure work is completed safely, on schedule, and to the highest quality standards.
The ideal candidate combines strong operational leadership with a customer-first mindset and has a proven background managing commercial roofing service, repair, and maintenance operations.
Key Responsibilities- Lead all daily operations for the commercial roofing service department
- Supervise and mentor service technicians, foremen, and field personnel
- Schedule and coordinate repair, maintenance, leak response, and warranty service work
- Manage preventative maintenance programs and long-term service agreements
- Develop project estimates, proposals, and repair recommendations for clients
- Build and maintain strong relationships with building owners, property managers, facility directors, and general contractors
- Monitor department profitability, productivity, and operational performance
- Ensure compliance with OSHA regulations and company safety standards
- Coordinate materials, equipment, subcontractors, and workforce scheduling
- Partner with executive leadership to grow the service division and expand recurring revenue opportunities
- Maintain high levels of customer satisfaction while resolving service-related issues quickly and professionally
Requirements- 7-10 years of experience in commercial roofing, industrial roofing, or related construction service operations
- Previous leadership experience managing commercial roofing service, repair, or maintenance teams
- Strong knowledge of commercial roofing systems, leak investigation, preventative maintenance, roof restoration, and repair methods
- Experience preparing estimates, proposals, and managing project budgets
- Excellent leadership, communication, and customer relationship management skills
- Strong organizational skills with the ability to manage multiple projects and service crews simultaneously
- Knowledge of OSHA safety regulations and best practices
- Valid driver's license and willingness to travel within the service territory as needed
Benefits- Base Salary: $100,000-$120,000
- Performance-based bonus opportunity
- Commission incentive program
- Comprehensive medical, dental, and vision benefits
- 401(k) retirement plan
- Paid vacation and company holidays
- Relocation assistance available for qualified candidates
- Company vehicle or vehicle allowance (where applicable)
- Opportunity to lead a growing service division with a respected regional roofing contractor
- Long-term career advancement with an established company that values leadership, innovation, and customer service
