Position Summary:The Service Manager I oversees maintenance operations for communities of up to 500 apartment homes and leads a maintenance team to provide excellent customer service, perform service requests, preventative maintenance, and unit turnovers. Manages the budget and inventory, ensures adherence to company standards and safety/Occupational Safety and Health Administration (OSHA) regulations and collaborates on asset preservation and operational excellence initiatives.
Key Responsibilities:- Hires, trains, coaches and manages the performance and development of team members, ensuring established performance metrics and objectives are achieved.
- Anticipates customer's needs, models excellent customer service, and empowers Associates to take ownership and resolve questions and concerns promptly and professionally.
- Supervises and ensures community common areas, grounds and vacant units are consistently maintained to company standards, proactively identifying and resolving any potential hazards.
- Drives efficient and high-quality community maintenance operations by managing all work order completion, unit turnover processes, preventative maintenance, vendor and project coordination, inventory and purchasing/invoicing, ensuring accurate documentation in the appropriate operating platform.
- Drives team performance toward achieving and exceeding financial metrics and Key Performance Indicators (KPIs) through strategic planning, resource allocation, and performance monitoring.
- Oversees financial and operational compliance ensuring accuracy through regular audits, walks and discrepancy resolution
- Performs field duties, including but not limited to, completing service appointments, unit turns, preventative maintenance, amenity cleaning and inspections.
Additional Skills:Preferred Education:- High School Diploma or GED (or equivalent experience)
Preferred Years of Relevant Work Experience:Additional Requirements:- Environmental Protection Agency (EPA) 608 (Core and Type II) certification required
- The physical requirements for this position include: Below waist lift - 48lbs, Below to above waist lift - 34lbs, Push/pull (walking) - 60lbs force, Ladder climbing - Occasional, Unilateral balance - Average of 20 seconds or more per leg
- Travel between communities may be required daily. Ability to perform these functions at multiple sites is required.
- After hours on-call support as needed
- Valid California driver's license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company's MVR policy, and is part of the essential duties of this position.)
Minimum Qualifications / Other Expectations: Community Details:Communities of Responsibility: Park Place
Unit Count: 1256
Compensation:Base Pay Start Rate: $39.57
The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.
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