The ChallengeThis senior leadership role owns the global Circularity Services line within Electrification & Automation Customer Service, covering spare parts, MV/LV retrofits, lifecycle extensions and digitally enabled product services. The role extends the useful life of customers' installed assets while increasing availability, speed, quality and sustainable business value.
The role carries end-to-end accountability for the strategic and commercial performance of the service line. Reporting to the Electrification & Automation Customer Service Head, the Head leads through a global matrix, develops regional Customer Service leaders, and scales product-related services through standardization, automation and effective execution.
How You'll Make an ImpactStrategic Vision & Ownership- Own the global Circularity Services business, defining strategy, targets and portfolio direction across spare parts, MV/LV retrofits, lifecycle extensions and digitally enabled product services.
- Develop scalable offerings that extend asset lifecycles, improve availability and strengthen customer retention and sustainable growth.
- Translate customer, market and installed-base needs into portfolio roadmaps, commercial opportunities and differentiated OEM service value.
Business & Financial Leadership- Hold end-to-end P&L accountability for revenue, profitability, cash, productivity, pricing, investments and overall portfolio performance.
- Drive profitable growth by scaling retrofit, spare-parts, lifecycle-extension and e-business models across countries and customer segments.
- Increase margins and scalability through automation, standardization and streamlined order-to-delivery processes while managing commercial and delivery risks.
Global Leadership & Collaboration- Lead through influence across a global matrix, aligning regions, Business Units, Operations and functional partners behind common priorities.
- Develop, coach and mentor Customer Service leaders across regions, strengthening leadership capability and organizational maturity.
- Mobilize cross-functional and partner capabilities and act as a trusted partner to the Service Head and Business Unit Leadership.
Operational Excellence & Governance- Establish scalable operating models for spare parts, retrofits, lifecycle extensions and digitally enabled product-service delivery.
- Improve availability, lead-time reliability, first-time-right execution, quality and customer transparency through process excellence and automation.
- Drive performance governance and ensure compliance with environmental health and safety, cybersecurity, data protection, export control, ethical and regulatory requirements.
Customer & Market Focus- Improve customer outcomes through greater asset availability, delivery reliability, service quality and measurable lifecycle value.
- Enable countries and channels with standardized offerings, pricing frameworks, commercial plays and required delivery capabilities.
- Use customer, market and installed-base insights to identify growth opportunities and shape future circularity and product-service offerings.
What You Bring- Extensive senior leadership experience in product-related services, operations, business development or portfolio leadership within a technology-driven industry.
- Proven record of driving profitable growth with significant P&L responsibility in spare parts, retrofits, lifecycle extensions, e-business or comparable scalable service models.
- Demonstrated ability to improve productivity and scalability through automation, process transformation and standardized operating models.
- Strong experience leading through influence in international matrix organizations and developing leaders across regions.
- Relevant technical understanding of electrification, automation, industrial products, lifecycle services or comparable fields, combined with strong learning agility.
- Executive-level communication, customer orientation and sound judgment in portfolio, pricing, investment and commercial decisions.
