What will you do?As
Client Service Manager - Building Automation and Fire Systems, you will foster relationships with assigned accounts in order to achieve agreed Order Intake budgets and maintain excellent customer relations.
RESPONSIBILITIES:Customer Account & Service Management - Continually review customer needs/demands and advise on and optimize the activities of Service Technicians accordingly on all assigned service accounts i.e. maintenance visits, repairs, training demonstrations etc.
- Advise Service Supervisor and Dispatcher on service visits and handle all call-back problems.
- Manage the Contract Renewal process for assigned accounts in conjunction with the Service Manager; Review and ensure contract costs are accurate to ensure repeat year on year profitable renewal.
- Renewal costs to be sent to customers and agreed upon at least one month prior to end of contract year.
Service Projects & Small Works Management - Be responsible for all aspects of small service work requirements from proposal stage to final close-out and invoice.
- Generate customized competitive proposals for small system modifications repairs based on exact customer requirements.
- Collaborate with the Service Small Work Project Manager and handover some small work projects.
Vendor, Stakeholder & Business Development Collaboration - Liaison with other contractors/sub-contractors where necessary to ensure site operations are fully co-ordinated; Negotiate the most cost effective solution for sub-contract suppliers and all other suppliers in-line with purchasing policies and procedures.
- Liaise with Service Project Sales to share service leads and support the quotation process and maximise opportunities.
Location: This position supports the Ottawa/Kingston ON area. This is a hybrid role requiring in-office presence 1-3 days/week.
What will you need to succeed?Education & Industry Experience - 4 years in college/university in Mechanical and electrical engineering and/or HVAC knowledge or other strong field experience or an equivalent combination of education and related practical Building Automation Systems (BAS) experience.
- 5+ years' Building Automation Systems experience required; Fire and/or Security knowledge beneficial.
Customer & Business Acumen - Strong customer focus - able to sell small work, manage service maintenance performance, and deliver outstanding customer satisfaction.
- Commercially and technically aware.
Organizational & Communication Skills - Proven organizational skills - able to plan effectively and prioritize workloads including the ability to multi-task and delegate effectively.
- Self-motivated and calm under pressure.
- Strong verbal and written communication skills in English.
- IT literate.
Other Requirement(s) - A valid and unrestricted G/Class 5 driver's licence and vehicle is required to participate in the Siemens Fleet Program and for travel to customer sites within assigned region(s).
[Salary is commensurate with experience, and ranges between $75,000 CAD - $90,000 CAD, excluding bonus and benefits. In addition to base salary, this role includes eligibility for an annual discretionary bonus 10% of base salary, based on Company performance metrics]
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