Convergint Technologies

Service General Manager - Richmond, VA

Convergint Technologies$100K — $130K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of relevant service leadership experience
  • Broad knowledge of security and electronic systems
  • Strong leadership and team management skills
  • Proficient in Microsoft Office Suite
  • Team building and facilitation expertise

Responsibilities

  • Lead the management and operations of the service business
  • Develop and implement service sales strategies for growth
  • Coach and train the sales force to enhance selling skills
  • Develop strategies for improved service delivery and customer value
  • Participate in colleague recruitment and development initiatives

Benefits

  • 10 Company Holidays and 13 days of Paid Time Off
  • Unique 'Fun & Laughter Day Off'
  • Comprehensive Medical, Dental & Vision Plans
  • Life insurance and Disability coverage
  • Wellness Program to support mental and physical health
  • 401K Matching Plan for retirement savings
  • Colleague Assistance Program for personal support
  • Tuition reimbursement for continued education
  • Vehicle reimbursement plan or company vehicle availability
  • Corporate Social Responsibility Day to engage in community service
  • Cell phone reimbursement for work-related usage
  • Paid parental leave for new parents
Full Job Description
What you\'ll do with \"Our Training and Your Experience\"
  • Convergint\'s greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
  • Overall management and leadership of the CTC\'s service business and operations activities.
  • Responsibilities may include service sales and effective implementation of service sales strategies to achieve revenue growth and margin goals, and maximize service delivery to achieve customer satisfaction goals.
  • Coaches, councils and trains the sales force to improve individual service selling skills.
  • Develops and implements Operations strategies that improve service delivery and provide additional value to customers in a cost effective manner.
  • Performs other duties and responsibilities as requested or required.

What You\'ll Need
  • Strong leadership and management skills selling and delivery of service contracts and Time and Material (T&M) service; actively seeks ways in which to act as a role model, guide, develop and mentor others within the Service Department.
  • Broad based professional knowledge of: security hardware, alarm and video surveillance systems, electronic security issues and safeguards.
  • Excellent in Microsoft Office products, including Word, Excel, PowerPoint, and Access.
  • Advanced team leadership, team building and facilitation skills.


Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:
  • 10 Company Holidays and Paid Time Off starting at 13 days annually
  • Fun & Laughter Day Off
  • Medical, Dental & Vision Plan
  • Life insurance & Disability Plan
  • Wellness Program
  • 401K Matching Plan
  • Colleague Assistance Program
  • Tuition reimbursement
  • Competitive salary and compensation plan
  • Vehicle reimbursement plan or company vehicle
  • Corporate Social Responsibility Day
  • Cell phone reimbursement (if applicable)
  • Paid parental leave

Requirements:

Education: College degree, trade school or equivalent experience

Minimum Experience: 5-7 years relevant service leadership

Preferred Experience: (but not required):
  • Experience in 1 or more of the following industries: electronic, fire alarm & life safety, building automation, and/or healthcare systems

The anticipated compensation of this position is $100,000 - $130,000 annual salary plus an annual incentive plan.

Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.

About Convergint Technologies

Convergint Technologies is a global provider of security and fire alarm systems for commercial and industrial customers. The company was founded in 2001 and is headquartered in Bannockburn, Illinois. Convergint's services include design, installation, and maintenance of security systems, as well as integration with other building systems such as HVAC and lighting. The company serves a variety of industries, including healthcare, education, and government. Convergint is committed to providing innovative, reliable, and cost-effective solutions to its customers.
Learn more about Convergint Technologies
Size
5,000 employees
Industry
Founded
2001

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