As a
Service Executive within the WorkMarket organization, you will be accountable for leading the overall strategy, direction, and performance of the business. This role holds end-to-end accountability for revenue, service delivery, implementation, operations, and sales partnership, with full P&L ownership.
In this role, you will set the long-term vision, drive enterprise alignment, and ensure successful execution across all facets of the business while fostering a high-performance, values-driven culture
WHAT YOU'LL DO: Responsibilities
- Manage a team of ~5 leaders across the US.
- Define and execute the strategic vision for WorkMarket aligned with enterprise goals.
- Own full P&L includes revenue growth, profitability, forecasting, and cost management.
- Lead sales alignment, customer expansion, and executive-level client relationships.
- Oversee service delivery, implementation, onboarding, and operational excellence.
- Drive innovation, scalability, and continuous improvement across the platform.
- Establish governance, KPIs, and performance metrics ensuring accountability.
- Drive the identification of strategic initiatives and projects, in partnership with the senior leadership team to manage the execution of the initiatives.
- Provides consolidated information and transparency with relevant reports that help in tracking and managing project, program, and portfolio performance.
- Identifies linkages and dependencies and detects systemic disconnects and bottlenecks, resolves communications and interface issues across organizational silos, and develops and manages relationships with key stakeholders.
- Builds and sustains a culture that prioritizes effective change management and accountability for governance across the organization
- Ensures organizational development and readiness through key partnerships
- Provides consultation and alignment with division and corporate projects and initiative management thought leadership.
Values-Driven Leadership Expectations- Build Trust & Belonging: Inspire trust through self-awareness, inclusivity, and transparency while fostering a culture of belonging across teams.
- Grow Our People: Drive talent development, succession planning, and leadership growth aligned to organizational goals.
- Act Decisively: Use data, insights, and market trends to make strategic, timely decisions and manage risk effectively.
- Champion Change: Lead innovation and transformation, articulating a bold vision and driving organizational adaptability.
- Foster Collaboration: Break down silos, align teams, and enable enterprise-wide collaboration to achieve optimal outcomes.
- Execute Every Day: Set clear goals, measure progress, communicate transparently, and deliver consistent results.
Success Measures- Drive revenue growth, profitability, and market expansion
- Enhance client satisfaction, retention, and account growth
- Improve operational efficiency and ensuring successful implementation
- Strengthen employee engagement and leadership effectiveness
TO SUCCEED IN THIS ROLE: Requirements
- This is a hybrid role (3 days in the office minimum). Qualified candidates will sit in one of the following locations: Maitland, FL, New York, NY, or in one of our NJ locations (Roseland, Parsippany, or Florham Park).
- 15+ years of executive leadership experience in a high-performance environment that has consistently demonstrated World Class Service comparable to ADP's mission with significant measurable results.
- Must have the ability to motivate and lead others; highly collaborative planning ability; superior business acumen, communication, and business judgment.
- Established record of full P&L leadership with consistent delivery of revenue and profitability growth
- Strategic expertise across operations, service delivery, and sales partnership to drive business performance
- Influential leader with the ability to guide cross-functional teams and impact enterprise-level decision-making
- Management experience in matrix management and oversight of a highly professional or organization
- Proven ability to assess performance, mentor, and counsel associates are essential. Strong leadership and people management skills are required.
- Must be able to work under pressure of time constraints and be able to function in a flexible, constantly changing environment. Effective time management and conflict resolution skills are required.
- Demonstrated ability to engage and communicate effectively-both verbally and in writing-with C-suite leaders, including delivering detailed, high-impact presentations.
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: - Experience noted above, OR
- Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.
BONUS POINTS FOR THESE: Preferred Qualifications
- MBA or Advanced Degree preferred.
- Should have a working knowledge of industry-leading practices in the disciplines of Human Capital Management. (Payroll, Human Resources, Time, Benefits, Recruiting, and Talent Management).
- Experience with LEAN/Six Sigma methodologies is preferred.
- Familiarity with CRM, financial modeling tools, and data analytics platforms
- Experience managing large, complex client portfolios or enterprise-level accounts
