Service Engineer

IBA

$78K — $103K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in equipment operation and maintenance, preferably in a healthcare setting.
  • Proven troubleshooting skills in electrical, mechanical, and software systems.
  • Experience in preventative and corrective maintenance protocols.
  • Familiarity with hardware and software testing methodologies.
  • Ability to communicate technical information effectively to non-technical stakeholders.

Responsibilities

  • Operate and maintain the Proton Therapy System (PTS) to meet diverse customer needs.
  • Troubleshoot and resolve electrical, mechanical, and software issues related to PTS.
  • Conduct routine preventative maintenance and implement system upgrades as needed.
  • Perform detailed inspections and report system status to leadership and team members.
  • Assist in hardware and software testing and validation processes.
  • Support daily clinical operations as directed by site management.
  • Participate in various phases of PTS maintenance and related site activities.

Benefits

  • Comprehensive benefits package supporting financial and personal wellbeing.
  • 100% employer-paid life and disability insurance options.
  • Medical, dental, and vision premium subsidies for employees and families.
  • 401(k) retirement plan with employer matching contributions.
  • Paid parental leave and generous PTO policies including personal days.
Full Job Description
Mission

You play a key role in our mission to treat cancer patients.

Responsible for operating and maintaining the equipment that is essential to the Proton Therapy System (PTS), troubleshooting equipment issues, performing routine preventative maintenance, conducting system inspections,and communicating the system's status to leadership and other stakeholders, support hardware and softwaretesting, and be involved in all phases of PTS maintenance, including unit testing, integration testing, validationtesting, and other site-related activities, which affect global operations.

Challenges we trust you with

  • Maintain and deploy the Proton Therapy System (PTS) for various customer needs, which will include but not limited to: Software/Hardware Testing, Troubleshooting, and Experimentation.
  • Troubleshoot PTS equipment including electrical, mechanical, and software problems.
  • Perform maintenance of the PTS including but not limited to routine preventative maintenance, system upgrades, and corrective maintenance as necessary.
  • Perform system inspections and clearly communicate the status of the system to leadership as well as to IBA employees.
  • Provide support to PTS Hardware and Software testing.
  • Support daily clinical operations for the customer clinical staff as defined by the Site Manager and Site Technical Leader (STL) in accordance with site policies.
  • Support the PTS in all phases, which will include but not be limited to, unit testing, integration testing, validation testing and other various site related activities as the Site Manager and STL defines them.
  • Perform other related duties as required and assigned.


And you also are:

  • Mission oriented, driven by what is possible to protect, enhance and save the lives of the patient we serve.
  • Customer service oriented, with a solution-oriented mindset (listen and seeks to understand).
  • A team player with strong interpersonal skills and the ability to collegially collaborate across teams.
  • Thoughtful, driven, proactive, and hands-on individual.
  • Able to follow rules, regulations, and be able to deliver on strict deadlines.


Compensation and Benefits

  • IBA offers a comprehensive benefits package that reflects our commitment to employee wellbeing and our values as a B Corp. Our plans are designed to support your financial, health, and personal needs-covering you and your family.
    Approximate Salary Range: Approx. $78,000 - $103,00
    Variable Pay: Profit sharing, time-based compensation, "above & beyond" award, referral rewards
    Core Benefits (100% employer-paid):
    • Life & AD&D Insurance (1x annual salary)
    • Short/Long-Term Disability (80% / 60% of pay)
    • Medical, Dental, Vision premium subsidies
    • Health Savings Accounts / Health Reimbursement Accounts contributions
    • Wellness incentives (up to $500/year)
    • 401(k) match (up to 4%)
    • 10 weeks full paid Parental Leave
    • Paid time off: 7 personal + 10 PTO days (first year)
    • Tuition reimbursement & development support
    • Emergency travel & employee assistance

    Optional Benefits: Voluntary Life Insurance, Pre-paid Legal, Flexible Spending Accounts.

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