Job DescriptionSERVICE ENGINEER IOverview
We are looking for an experienced
Service Engineer I to join Mycronic's Global Technologies division working within our Die Bonding business line. It is an exciting time to join our team!
In the world of microelectronics and optoelectronics, precision is everything. Our market-leading position has been built over decades by delivering flexible, ultra-precise die bonding systems that improve our customers' performance each and every day. Innovation has been key to our success and continues today with new products and derivatives of our products being launched each year. We don't sit still! With new products and derivatives launched every year, you'll work in an environment that thrives on "what's next." Our clients are in major industrial sectors including data centers, aerospace & defense, medical, microwave & RF, and 5G wireless.
The Service Engineer I provides remote and on-site technical support to our customers across the US, Canada, and Mexico, utilizing a blend of technical expertise, problem-solving skills, and excellent customer service. This role focuses on repairs, process issues, and equipment optimization, serving as a trusted technical advisor. Responsibilities include conducting remote troubleshooting and diagnosis, as well as providing in-person support as needed at customer sites, including during the equipment installation process.
Key Responsibilities - Perform equipment repairs, installations, and maintenance at customer facilities
- Install and implement hardware and software upgrades to support equipment performance and functionality
- Provide timely technical support to customers by phone and email, addressing service-related questions and concerns
- Diagnose and troubleshoot equipment issues and communicate findings and performance feedback to the factory
- Deliver technical training to customers at their facilities, ensuring effective operation and use of equipment
- Provide support to Service Engineer II on technical projects, service activities, and customer needs as assigned
- Collaborate with the Applications and Testing Group to support equipment testing, troubleshooting, and related technical initiatives
- Partner with Sales personnel by providing technical information, responding to customer inquiries, and participating in customer visits as needed
- Collaborate with Marketing by gathering and communicating customer feedback, product needs, and service-related trends
- Represent and promote company products and services professionally and in accordance with established training and guidelines
- Travel throughout the United States, Canada, and Mexico to support customer installations, service needs, and business activities
- Perform additional duties and responsibilities as assigned to support departmental and organizational objectives
Experience and Qualifications- Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Software Engineering, or a related engineering discipline
- 3-5 years of professional experience in the design, repair, maintenance, or field service of semiconductor back-end equipment strongly preferred
- Demonstrated knowledge and hands-on experience with semiconductor back-end manufacturing processes and equipment
- Strong analytical and problem-solving capabilities, with proven ability to diagnose, troubleshoot, and resolve complex technical issues
- Experience with root cause analysis and the development and implementation of effective corrective actions is preferred
- Excellent verbal and written communication skills, with the ability to effectively communicate technical information to customers, colleagues, and cross-functional teams
- Ability and willingness to travel frequently throughout the United States, Canada, and Mexico to support customer and business requirements
Why Join Us?We offer a competitive total rewards package designed to support your financial well-being, professional development, and overall peace of mind including:
- Competitive base salary range of $75,000 to $90,000 annually, targeted to reflect experience, technical expertise, and regional market value
- Participation in an annual short-term incentive (bonus) program designed to reward operational milestones, strategic accomplishments, and company performance
- Comprehensive Blue Cross Blue Shield medical plans complemented by robust dental and vision options to ensure complete health and wellness coverage for you and your family
- Full employer coverage for life insurance as well as short-term and long-term disability, delivering peace of mind and complete financial security against unexpected life events
- Access to a broad suite of optional supplemental insurance and lifestyle benefits, allowing you to customize your coverage to suit your family's evolving needs
- Retirement growth with a dedicated 401(k) savings program featuring a generous 5% company match to help accelerate your long-term wealth creation
- Tuition reimbursement program offering financial support toward advanced degrees, professional certifications, and targeted executive development to power your ongoing career trajectory
- 12 paid annual company holidays alongside dedicated vacation and sick time, empowering you to rest, recharge, and maintain work-life balance
Responsibilities- Perform equipment repairs, installations, and maintenance at customer facilities
- Install and implement hardware and software upgrades to support equipment performance and functionality
- Provide timely technical support to customers by phone and email, addressing service-related questions and concerns
- Diagnose and troubleshoot equipment issues and communicate findings and performance feedback to the factory
- Deliver technical training to customers at their facilities, ensuring effective operation and use of equipment
- Provide support to Service Engineer II on technical projects, service activities, and customer needs as assigned
- Collaborate with the Applications and Testing Group to support equipment testing, troubleshooting, and related technical initiatives
- Partner with Sales personnel by providing technical information, responding to customer inquiries, and participating in customer visits as needed
- Collaborate with Marketing by gathering and communicating customer feedback, product needs, and service-related trends
- Represent and promote company products and services professionally and in accordance with established training and guidelines
- Travel throughout the United States, Canada, and Mexico to support customer installations, service needs, and business activities
- Perform additional duties and responsibilities as assigned to support departmental and organizational objectives
Qualifications- Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Software Engineering, or a related engineering discipline
- 3-5 years of professional experience in the design, repair, maintenance, or field service of semiconductor back-end equipment strongly preferred
- Demonstrated knowledge and hands-on experience with semiconductor back-end manufacturing processes and equipment
- Strong analytical and problem-solving capabilities, with proven ability to diagnose, troubleshoot, and resolve complex technical issues
- Experience with root cause analysis and the development and implementation of effective corrective actions is preferred
- Excellent verbal and written communication skills, with the ability to effectively communicate technical information to customers, colleagues, and cross-functional teams
- Ability and willingness to travel frequently throughout the United States, Canada, and Mexico to support customer and business requirements
