Service Engineer- Chicago, IL
Posting Start Date: 9/18/26
Job Location (Short): Chicago, Illinois, USA, 60631
Requisition ID: 36980
Onsite or Remote: Onsite Position
Job OverviewThe
Service Engineer is responsible for trouble shooting, problem solving, and working with the quality process to minimize the downtime of our construction equipment products (e.g; Quarry and Mining Equipment). This team will provide feedback to our global manufacturing headquarters (located in Japan) of trends and patterns of the construction equipment that may be related to the North American market applications or product quality (Ex: defect in material/workmanship). The Service Engineer will work with the Quality team and investigate the root cause of certain failures and work through the countermeasures process to ensure product quality. This position is responsible for determining the differences between a defect in material/workmanship or if the failure was an end user (customer/operator) error. The Service Engineer will also be responsible for troubleshooting a failure. Will use their analytical and problem-solving skills to review failure trends and determine the root cause.
Key Job Responsibilities- Technical Service Requests (TSR) - Review and respond to incoming technical service issues to assistdistribution with issues.
- Technical Service Information (TSI) - Review and process inbound TSI information and send to the respectivemfg. plant for further review. Other special projects as required.
Qualifications/Requirements- Must have at least 3-5 years of "hands on" field Service or shop Service experience (Engines and aftertreatment experience is a plus)
- Education (Trade school) or an Associates degree in Applied Science in heavy equipment/agriculture service(Komatsu ACT or other manufacturer equivalent).
- Must demonstrate excellent written and verbal communications.
- Ability to multi-task, manage multiple deadlines and projects.
- Ability to be flexible and adaptable to thrive in a fast-paced environment with the ability to handle pressure. Strong motivation self starts and the ability to work as an individual and in a team environment to makecontributions that Komatsu results.
- Must have strong proficiency in Microsoft Office specifically with Pivot Tables and other reporting tools a plus,graphs and creating presentations.
- Must demonstrate strong analytical and problem-solving skills.
- Must be able to travel up to 25-30% which may include International travel without any restrictions.
Additional InformationThe travel required for this position is done by both plane and rental car. This position may be required to walkaround stock yards on gravel or uneven pavement, required to climb and pull themselves up on mining and construction equipment, which can be both quite large and tall, in order to troubleshoot problems. Due to the nature of the position, the individual will have exposure to adverse weather conditions (hot, cold, humidity, etc.) due to the customer and distributor work sites (Example high altitude, stock yards, etc.). Must be able to lift a minimum of 30-40 lbs.
Hiring Range At Komatsu, your base pay is one part of your total compensation package. This role pays $90,300 to $112,900. The actual offer will consider a wide range of factors, including experience and location.
Company Benefits Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
- Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
- 401k and/or employee savings programs
- Employee time off (vacation and designated holidays)
- Employee and family assistance programs
- Disability benefits
- Life insurance
- Employee learning and development programs
