Role Summary

The Service Engineer provides technical engineering support for the maintenance of Horizon Air's aircraft for their specialty area or in support of specific ATA (Air Transport Association) chapters. As an individual contributor, this role, as part of the Engineering department, works with a team to establish process improvements for preventative aircraft maintenance procedures and reliability which support operational performance goals in the interest of safety, cost reduction, and fleet maintenance. This role requires an unwavering commitment to safety and compliance, and the ability to work in a fast-paced and dynamic environment.

Key Duties

Entry level - Associate Service Engineer

• Under the direction of the manager, develop repair, alteration, and maintenance specifications and provide engineering assistance to all stakeholder teams.
• Prepare and issue Engineering Orders (EO), Fleet Campaign Directives (FCD) and Engineering Authorizations (EA) for accomplishment by the applicable maintenance department, ensuring that these documents follow all regulatory and company requirements.
• Provide input into preventative maintenance procedures and reliability improvements in the interest of safety, cost reduction, and fleet performance improvements.
• Provide technical expertise to Maintenance Control and technicians on AOG or problematic aircraft.
• Provide engineering assistance to stakeholders through analysis of aircraft in-service difficulties.
• Review OEM and regulatory documents and make recommendations for implementation.
• Monitor out-of-service aircraft, delay reports, watch items, and minimum equipment list (MELs) for any follow up corrective action.
• Make recommendations for certain ATA chapters to the subject matter expert.
• Become familiar with part interchangeability and configuration.
• Become familiar with relevant FAA 14 CFR regulations.

Intermediate level - Service Engineer

In addition to Entry Level:

• Analyze data to develop project plans for accomplishment of fleet reliability initiatives, including business case proposals for financial approval of expenditures.
• Liaise with Inflight, Flight Ops, Planning, Materials and Maintenance departments to accomplish project plans.
• Develop presentations for the monthly Reliability Review Board.
• Validate project plans on-site with maintenance technicians to ensure work instructions are clear and accurate. Assume full ownership of assigned project plan.
• Research and analyze technical data and modify existing company technical data, as required.
• Review monthly reliability report for long term reliability trends and develop corrective action plan.
• Collaborate with other airline departments when engineering action is requested.

Advanced level - Senior Service Engineer

In addition to Entry and Intermediate level:

• Is considered owner of assigned ATA chapters as subject matter expert.
• Serve as a mentor to newer employees.
• Consider the strategic connections between assigned areas and other related elements in execution of duties.
• May be assigned as an owner to supplemental programs with the expectation to work directly with regulatory authorities and industry working groups to achieve goals.
• Serve as a representative of the company at industry activities, steering committees, and may act directly to promote the goals of the Engineering organization.

Job-Specific Experience, Education & Skills

Required

Entry level - Associate Service Engineer

• Bachelor's degree with a focus in aerospace, mechanical engineering or related engineering discipline, or two years of engineering or related experience, or four years of aircraft maintenance experience, in lieu of the degree.
• An uncompromising commitment to safety and compliance.
• Ability to learn Horizon Air maintenance and project & change management systems.
• Strong analytical and complex problem-solving ability, particularly in identifying fleet issues and trends.
• Ability to meet assigned project deadlines with self-directed decision-making confidence.
• Excellent communication (e.g., verbal, written, and listening), presentation, and interpersonal skills with the ability to produce clear and concise documentation.
• Detail-oriented and highly organized with ability to multi-task and work independently with self-directed and decision-making confidence and limited guidance in fast paced environment.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• Team player with demonstrated internal customer service skills.
• Valid passport and ability to travel as needed for work related activities.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Intermediate level - Service Engineer

In addition to Entry level requirements having been met:

• 2 years of aviation engineering experience or relevant engineering experience; or 4 years of aircraft maintenance experience.

Advanced level - Senior Service Engineer

In addition to Entry level requirements having been met:

• 4 years of aviation engineering experience or relevant engineering experience; or 8 years of aircraft maintenance experience.

Preferred - All Levels

• Knowledge of Federal Aviation Administration (FAA) regulations, operating policies, and procedures.
• Working knowledge of Aviation safety standards and safe operating practices, Code of Federal Regulations (CFRs), and all appropriate maintenance and airworthiness requirements of CFR Parts 1, 21, 25, 43, 45, 47, 65, 91, 119 and 121.
• Prior airline or aircraft manufacturer experience.
• Trax experience.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Salary Range

$59,650-$136,450 / year

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don't typically hire at the top of the range.

Total Rewards

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Airport SIDA Badge Requirements

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.

Apply by 7:00 PM Pacific Time on

8/5/2026

FLSA Status

Non-Exempt/Exempt

Employment Type

Full-Time

Regular/Temporary

Regular

Requisition Type

Management

Location

Portland, OR - OPS Building

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