DescriptionPrinciple Volkswagen of Grapevine
Service Director
Who You Are
Principle Volkswagen of Grapevine is seeking a dynamic and results-driven Service Director to lead our rapidly growing dealership. You are a self-starter with a passion for solving challenges and managing multiple priorities with confidence. You thrive on building processes that drive efficiency, while also knowing when to innovate and adapt beyond the expected.
As a leader in the Service Director role, you are committed to developing and mentoring associates, helping them sharpen their skills and grow their careers. You understand that supporting your team is the foundation of long-term success, and you take pride in fostering an environment of collaboration, accountability, and growth.
Your enthusiasm, positivity, and drive inspire others across the dealership. You lead with energy and purpose, ensuring that both our associates and customers experience excellence at every touchpoint.
Job Highlights / Benefits:
Our benefits and premiums have been compared to companies of like size locally to ensure that we are offering the best benefits at a competitive price.
- Auto Purchase Discount
- Service Discount
- Christmas Savings Fund Program
- Flex days
- Vacation
- Paid Holidays
- Wellness Benefit Program
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Long Term Disability
- Short Term Disability
- Supplemental Life Insurance
- Group Life Insurance - company paid
- 401K Plan - With employer matching contributions
- Tuition Reimbursement
RequirementsKey ResponsibilitiesCustomer Experience & CSI
- Consistently maintain high CSI (Customer Satisfaction Index) and Net Promoter Scores above national and regional benchmarks.
- Ensure an exceptional, loyalty-driven customer experience throughout the service journey.
- Maintain a clean, professional, and retail-ready service area with clear pricing and product displays.
Team Leadership & Development
- Recruit, retain, and develop top talent for all service and parts roles.
- Train, coach, and motivate associates to exceed performance goals and deliver best-in-class service.
- Foster a positive, results-oriented team culture aligned with company values.
Operational Excellence
- Drive business performance through active involvement in day-to-day service and parts operations.
- Oversee shop scheduling and work dispatch to optimize technician efficiency, minimize customer wait times, and maximize revenue.
- Maintain accurate open RO (Repair Order) reports and ensure timely documentation, especially for warranty work.
Compliance & Quality Control
- Ensure all repair work meets quality standards by working closely with technicians and dealership staff.
- Maintain accurate records and adhere to dealership and manufacturer policies and processes.
- Manage warranty claims and documentation to ensure timely payment and compliance.
Qualifications- Minimum 3 to 5 years of experience in a Service Director or equivalent leadership role.
- Proven track record of achieving performance targets and improving customer satisfaction.
- Strong leadership, team development, and coaching capabilities.
- Excellent communication and interpersonal skills; fluency in English required.
- Technologically adept with a desire to embrace new tools and systems.
- Strong business and financial acumen with the ability to drive profitability.
- Highly organized with strong follow-up and time management skills.
- Valid state driver's license with a clean driving record.
- Must pass a drug test and background check.
