Group 1 Automotive

Service Director

Group 1 Automotive • $130K — $180K *
Hanover, MA 02339In-Person
Manufacturing & Automotive
Less than 5 years of experience
3 days ago
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Job Overview by Ladders

Qualifications

  • 2+ years of management experience in an automotive service department
  • Experience managing 15+ employees preferred
  • Familiarity with ADP Dealer Services is a plus
  • Self-motivated with the ability to work independently
  • Strong desire to thrive in a commission-based environment
  • High-energy personality with a great attitude
  • Excellent customer service skills
  • Professional appearance and work ethic
  • Ability to function well in a process-driven environment
  • High school diploma or equivalent
  • Valid driver's license and good driving record

Responsibilities

  • Hire, train, and develop service department staff, monitoring their performance
  • Forecast departmental goals and objectives, ensuring they are met
  • Promote customer satisfaction through courteous service by all employees
  • Maintain daily sales and production records as required by dealership management
  • Develop and monitor service department budgets, reporting variances to management
  • Achieve all customer satisfaction (CSI) and financial goals
  • Build and maintain strong relationships with customers to encourage repeat business
  • Handle customer complaints with tact and urgency
  • Establish promotional service pricing
  • Ensure proper repair techniques are consistently used
  • Schedule necessary training for staff to ensure quality repairs
  • Stay updated on product changes and new offerings
  • Ensure all shop equipment is functioning safely and properly
  • Comply with relevant regulations affecting service department operations

Benefits

  • Health, Dental, Vision, Life, and Disability insurance
  • 401(k) plan with company match
  • Paid Time-Off
  • Employee Stock Purchase Plan
  • Employee Vehicle Purchase Program
  • Professional work environment with ongoing training and advancement opportunities
Full Job Description
Overview

MERCEDES BENZ OF HANOVER is part of the fast growing Group 1 Automotive, a leader in automotive retail.  We are looking to add a qualified AUTOMOTIVE SERVICE DIRECTOR to our team. Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom and Brazil.  We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

 

In addition to competitive pay, we offer our associates the following benefits:

  • Health, Dental, Vision, Life, and Disability insurance
  • 401(k) plan with company match
  • Paid Time-Off
  • Employee Stock Purchase Plan
  • Employee Vehicle Purchase Program
  • Professional work environment, with job training and advancement opportunities

 

Responsibilities
  • Hire, train, develop and motivate the service department staff and monitor their performance.
  • Forecast goals and objectives for the department and ensure they are met.
  • Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
  • Maintain daily sales and production records as required by dealership management.
  • Develop and monitor budgets for the service department and keep dealership management informed of variances.
  • Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
  • Establish and maintain good working relationships with customers to encourage repeat and referral business.
  • Handle customer complaints tactfully, promptly, and with concern for the customer.
  • Establish promotional service prices.
  • Ensure proper repair techniques are being used.
  • Schedule training as necessary to properly repair and service vehicles.
  • Stay up to date on product changes and new products.
  • Ensure that all necessary shop equipment is in proper and safe working condition.
  • Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
  • Other duties may be assigned by management.
  • Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

 

Qualifications
  • Two or more year’s management experience in an automotive service department.
  • Experience managing 15+ employees preferred.
  • ADP Dealer Services Experience a plus.
  • Ability to work independently and be self-motivated.
  • A desire to work in a commission, performance-based, environment.
  • Great attitude with high-energy personality.
  • Excellent customer service skills.
  • Professional appearance and work ethic.
  • Ability to work well in a process driven environment.
  • High school diploma or equivalent.
  • Valid driver license in the state that you will work and a good driving record.

Compensation: $130,000.00 to $180,000.00

 

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

About Group 1 Automotive

Group 1 Automotive owns and operates about 130 franchises at approximately 100 dealerships, as well as about 25 collision service centers in more than a dozen states. Group 1 Automotive also has a handful of franchises in the UK. The company's dealerships offer new (60% of sales) and used cars and light trucks under more than 30 different brands. It also offers financing, provides maintenance and repair services, and sells replacement parts.

Group 1 Automotive Careers

Join the dynamic team at Group 1 Automotive, a leader in automotive retail and service. We are currently expanding our team globally, offering unparalleled job opportunities for professionals passionate about the automotive industry.

Work You’ll Do

At Group 1 Automotive, you will be part of a team that is dedicated to innovation and excellence. Our company is committed to your professional growth and development, providing a platform where your skills can shine and lead to significant career advancements. Whether you are looking for a leadership role or a position to kickstart your career, Group 1 Automotive has a place for you.

Explore Our Diverse Opportunities

From sales to service, technology to management, Group 1 Automotive offers a variety of career paths filled with promising job opportunities. Our commitment to diversity and inclusive culture ensures that every team member is valued and given the chance to succeed.

Internship Programs

Kickstart your career with Group 1 Automotive through our internship programs. These opportunities allow you to gain hands-on experience, develop essential industry skills, and network with professionals. Internships can often lead to full-time positions, making them a great stepping stone for ambitious students and recent graduates.

Professional Growth and Benefits

Group 1 Automotive is not just about hiring; it's about nurturing leadership and facilitating continuous professional development. We offer robust training programs, including diversity training and leadership workshops, to help you grow at every stage of your career. Our benefits package is designed to support the well-being and financial security of our team members and their families.

Join Our Team

We are looking for curious, creative, and solution-driven team players. Search open positions that match your skills and interests on our careers page. Prepare your resume, ace the interview, and join a company that values innovation and leadership.

Stay Connected

Keep up to date with the latest industry trends, career tips, and company news by following our careers blog. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new and exciting opportunities.

Group 1 Automotive and You

At Group 1 Automotive, we empower our employees to take charge of their careers. With support for networking, continuous training, and access to global opportunities, the potential for growth is limitless. Be part of a team that drives the automotive industry forward, embracing challenges and celebrating successes together.

Explore Group 1 Automotive Jobs Today

Discover the career you’ve always wanted with Group 1 Automotive. Visit our jobs portal to explore current openings, submit your resume, and take the first step towards a rewarding career with us. Your future in the automotive industry starts here!

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players. SEARCH GROUP 1 AUTOMOTIVE JOBS

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Learn more about Group 1 Automotive
Size
13,711 employees
Market Cap
$2.5 billion
Industry
Manufacturing & Automotive
Net Income
$286.4 million
Founded
1997
5 Year Trend
+4.4%
Revenue
$10.8 billion
NASDAQ
GPI
* Ladders Estimates

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