Prior experience as a Service Manager is required.
5 years in Automotive Service Management or dealership experience.
Strong focus on providing excellent customer service.
A high school diploma is required.
Clean and valid Driver's License.
Responsibilities
Generate gross profit for the Service Department and manage expenses effectively.
Manage and prioritize all open repair orders daily.
Assist customers with service needs and explain necessary repairs.
Match customer requirements with service options.
Lead weekly department meetings with Advisors, Techs, and Support Staff.
Ensure the team exceeds customer expectations and keeps them informed.
Stay updated on new products, features, and training.
Maintain a customer follow-up system for repeat business and satisfaction.
Hire and supervise service department personnel and monitor performance.
Create departmental goals, operating budget, and marketing plan.
Maintain a high Customer Service Index (CSI) rating and address complaints immediately.
Benefits
Medical & Dental Insurance
Vision Discount Program
401K Plan + Match
Paid time off and vacation
Life insurance with AD&D feature
Growth opportunities
Paid training
Employee vehicle purchase plans
Family owned and operated
Employee Assistance Program
Worldwide Travel Assistance
Commuter Benefit
Health Reimbursement Account
Discounts on products and services
Above average industry pay.
Full Job Description
Responsibilities
Responsible for Service Department gross profit generation and departmental expense management.
Responsible for managing all open repair orders prioritizing aging repair orders on a daily basis.
Assist customers in servicing, repairing and explaining each service need.
Understanding customer's requirements and concerns; matching requirements and concerns to various service options.
Conducting weekly department meetings including Advisors, Techs, Cashiers and Support Staff.
Ensuring the team is exceeding the customers expectations with the service being performed. Keeping the customer informed and updated during the service of their vehicle.
Keeps abreast of new products, features, accessories, and attends product training as required.
Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
Creating goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.
Qualifications
Prior experience as a Service Manager is required.
Automotive Service Management / Dealership: 5 years
Strong focus on providing excellent customer service.
A high school diploma is required.
Clean and valid Driver's License.
Benefits
Medical & Dental Insurance
Vision Discount Program
401K Plan + Match
Paid time off and vacation
Life insurance w/AD&D Feature
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Employee Assistance Program
Worldwide Travel Assistance
Commuter Benefit
Health Reimbursement Account
Discounts on products and services
Above average industry pay.
The Service Manager Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Salary Compensation of between $5,000.00 and $10,000.00. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.
