We are currently seeking Service Director - Commercial Marine Power
The Service Director oversees the service experience across three regional locations in the commercial marine power industry. This role leads Service Managers, Technical Services, Field Technicians, and Shop Technicians to ensure exceptional customer support, diagnostic accuracy, and high-quality service delivery.
In this role, you will:Operational Excellence and Execution- Oversee Technical Services and Service Departments at three locations to ensure high-quality diagnostics, repairs, and maintenance.
- Standardize service processes, work order practices, warranty handling, OEM-compliant repair procedures, and documentation across all locations.
- Manage service KPIs, including turnaround time, technician utilization, billable efficiency, customer satisfaction, and warranty performance.
- Analyze service data to identify bottlenecks, capacity issues, or training needs, and implement corrective actions.
Customer Experience- Serve as the point of contact for escalated customer issues and ensure that we are delivering the best customer experience.
- Strengthen relationships with key commercial marine customers, shipyards, and OEM partners.
- Ensure service teams deliver a consistent, world-class experience that reflects company values and commitments.
Strategic & Cross-Functional Collaboration- Contribute to annual budgeting, resource planning, staffing strategies, and service revenue goals.
- Partner with Operations, Sales, Engineering, and Parts departments to improve service planning, technical support, and lifecycle customer care.
- Collaborate with the Safety Department to maintain a strong safety culture that prioritizes hazard identification, preventative actions, and adherence to regulatory requirements across all branches.
Team Development- Lead three Service Managers and a Technical Service Manager, setting clear expectations, providing coaching, and ensuring consistent service operations across all locations.
- Develop training pathways for Technicians, including onboarding, safety training, and continuous skill development.
Qualifications we are looking for:Education: Bachelor's degree in a relevant field preferred.
Experience: - 10+ years of service leadership experience in marine, diesel, heavy equipment, or commercial field services.
- Multi-site leadership strongly preferred.
- Proven coaching/leadership experience with managers and technicians.
Knowledge, Skills and Abilities:- Strong knowledge of marine propulsion systems and diagnostics.
- OEM marine certification, Lean/Six Sigma, or technical training programs preferred.
- Highly organized, technically strong, people-focused, and highly accountable.
- Capable of elevating service teams, improving processes, and delivering a consistent, exceptional customer experience across multiple service sites.
- High energy with a positive attitude and strong work ethic.
- Willing to face complex issues head on and work through challenges to build a stronger organization.
Skills you will need:- High energy with a positive attitude and strong work ethic.
- Willing to face complex issues head on and work through challenges to build a stronger organization.
- Well-developed interpersonal skills.
- Ability to work well individually and as part of a team with diverse personalities. Tactful and mature.
- Strong customer service mentality.
- Excellent verbal and written communication skills.
What you can expect:- This position operates in both an office and industrial environment.
- Regularly works around mechanical equipment and may be exposed to high noise levels at times.
- Regular travel between branches will be required.
- This position is expected to work eight-hour days, Monday - Friday and will include additional work on nights and weekends as needed to support service operations or customer needs.
Work Schedule and Benefits:- Standard office hours are Monday - Friday from 8am - 5pm.
- Competitive Wages and Annual Bonuses
- Medical, Dental, and Vision Insurance
- Life Insurance
- 401k plans with company match
- Paid Time Off and Company Paid Holidays
