Service Desk Manager

General Dynamics Information Technology, Inc.

$127K — $172K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in IT Infrastructure and Operations
  • Strong skills in Active Directory (AD) and IT troubleshooting
  • Preferred certifications include Security+ and ITIL
  • Technical training or a degree in a relevant field is beneficial
  • US Citizenship is required

Responsibilities

  • Manage the efficiency of multiple computer systems
  • Collaborate with teammates to support mission objectives
  • Resolve technical challenges with the team
  • Support a dynamic, mission-focused environment
  • Deliver excellent customer service to support goals
  • Utilize technical and interpersonal skills for mission success

Benefits

  • Comprehensive medical, dental, and vision plan options
  • 401(k) plan with company match and flexible contribution options
  • Flexible work weeks and various paid time off including vacations and holidays
  • Short and long-term disability and life insurance options
  • Regular reviews of benefits to ensure competitiveness
Full Job Description
Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret/SCI

Clearance Level Must Be Able to Obtain:
Top Secret/SCI

Public Trust/Other Required:
None

Job Family:
IT Infrastructure and Operations

Job Qualifications:

Skills:
Active Directory (AD), Information Technology (IT) Services, Troubleshooting
Certifications:
None
Experience:
5 + years of related experience
US Citizenship Required:
Yes

Job Description:

HOW A SYSTEMS ADMINISTRATOR ADVISOR WILL MAKE AN IMPACT
• Manages the functionality and efficiency of a group of computers running on one or more operating systems
• Works with multiple teammates and work centers to achieve the mission
• Works to with the team to resolve challenges
• Supports a highly dynamic environment focused on mission success
• Provides superb customer experience to enable the mission
• Utilize your full suite of technical and interpersonal skills to support the mission

WHAT YOU'LL NEED TO SUCCEED:
• Education: Technical Training, Certification(s) or Degree
• Required Experience: 5+ years of related experience
• Required Technical Skills: Sec+, ITIL
• Security Clearance Level: TS/SCI
• Required Skills and Abilities: Documentation, Problem Solving, Communication
• Preferred Skills: CCNA
• Location: On Customer Site
• US Citizenship Required

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The likely salary range for this position is $127,500 - $172,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Onsite

Work Location:
USA VA Newington

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

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