JP Morgan Chase & Co.

Service Design Vice President

JP Morgan Chase & Co.$130K — $180K *
Plano, TX 75025In-Person
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in service design or experience design focusing on customer experiences
  • Proven track record in service design projects like journey mapping and service blueprinting
  • Expertise in creating experiences for diverse users
  • Strong collaboration skills and ability to facilitate team consensus
  • Experience with iterative design processes involving testing and refinement

Responsibilities

  • Develop a comprehensive service strategy aligning business objectives with customer experience
  • Lead teams to create service blueprints and identify user pain points
  • Document processes and touchpoints, integrating inclusive design principles
  • Design experience maps and service prototypes illustrating customer journeys
  • Collaborate with stakeholders to embed customer-centric decision-making

Benefits

  • Innovative work environment at a leading financial institution
  • Opportunity to shape customer experiences in a high-impact role
  • Collaboration with cross-functional teams and diverse product partners
  • Mentorship and development opportunities for junior designers
  • Participation in projects that drive real change and improve customer satisfaction
Full Job Description
Job Description

Lead service design initiatives that shape end-to-end customer experiences and propel innovation at a leading financial institution.

As a Service Design Vice President in JPMorganChase Wealth Management, you will shape end-to-end customer experiences by applying service design principles and systems thinking. You will spearhead strategically important initiatives and collaborate across teams to develop innovative solutions aligned to business objectives and improved customer satisfaction. Your strategic thinking and storytelling will guide cross-functional teams to deliver exceptional service experiences.

Job Responsibilities:
  • Develop and implement a comprehensive service strategy to focus on direct and indirect experiences and align business objectives and customer experience enhancement across multiple products and platforms OR
  • Lead cross-functional teams to create storyboards, service blueprints, and research to identify pain points, opportunities for improvement OR
  • Design service blueprints and document processes and touchpoints and incorporate inclusive design principles for seamless, personalized, and accessible experiences OR
  • Create experience maps and service prototypes to illustrate customer journeys, with an iterative mindset OR
  • Collaborate with stakeholders and product partners to embed customer-centric decisioning, inform prioritization, and develop experience-led metrics aligned to business goals

Required Qualifications, Capabilities, and Skills:
  • 5+ years of experience or equivalent expertise in service design, experience design, or a related field, focusing on end-to-end customer experiences OR
  • Proven record in innovative service design projects, including journey mapping, service blueprinting, and storyboarding OR
  • Demonstrated expertise in creating direct and indirect experiences for diverse users OR
  • Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus toward common goals and objectives OR
  • Experience with fast-paced, iterative design approaches involving frequent testing and refinement

Preferred Qualifications, Capabilities, and Skills:
  • Proven relationship builder able to establish trust and credibility across cross-functional partners; strong workshop facilitation skills OR
  • Comfortable operating in ambiguity; able to frame problems, define direction, and move work forward without complete inputs OR
  • Self-starter who takes ownership of outcomes, proactively identifies gaps, and drives work independently OR
  • Enjoys mentoring and developing junior designers through coaching, feedback, and hands-on support; confident influencing without authority


About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ

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