Tata Consultancy Services

Service Delivery Manager

Tata Consultancy Services$70K — $150K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of delivery management experience, ideally with SAP BTP and S/4HANA programs.
  • Demonstrated success in end-to-end service delivery management.
  • Experience managing large, distributed teams (onshore, offshore, nearshore).
  • Strong knowledge of Agile, DevOps, and contemporary engineering practices.
  • Proficiency in risk management and compliance with organizational standards.

Responsibilities

  • Lead delivery management for SAP BTP engineering programs, ensuring quality and timeliness.
  • Drive execution across multiple project workstreams and cross-functional teams.
  • Proactively address risks, dependencies, and escalations for predictable outcomes.
  • Oversee incident, problem, and change management to maintain service stability.
  • Establish structured delivery governance through reviews and reporting.
  • Optimize resource allocation and delivery productivity.
  • Act as the primary liaison for stakeholders, managing expectations and communication.

Benefits

  • Discretionary Annual Incentive based on performance.
  • Comprehensive medical coverage including dental and vision.
  • Family support benefits for parental leaves.
  • Various insurance options including auto, home, and identity theft protection.
  • Convenient commuter and professional growth benefits including training reimbursement.
  • Generous time-off policy covering vacations, sick leave, and holidays.
  • Legal and financial assistance programs, including a 401K plan and student loan refinancing.
Full Job Description
Roles & Responsibilities:

Agile Software Development; SAP BTP; Digital : DevOps

10+ years of experience in delivery management, with preferred experience in SAP BTP and S/4HANA programs

Proven track record in leading end-to-end service delivery across development, implementation, and support engagements

Experience managing large, distributed teams across onshore, offshore, and nearshore models

Strong exposure to Agile, DevOps, and modern engineering practices

Own end-to-end delivery across SAP BTP engineering programs, ensuring adherence to scope, schedule, quality, and SLA commitments

Drive planning, execution, and delivery across multiple projects, workstreams, and cross-functional teams

Proactively manage risks, dependencies, and escalations to ensure predictable outcomes

Oversee support operations including incident, problem, and change management to ensure service stability

Establish and run delivery governance through structured reviews, dashboards, and reporting

Track key delivery metrics including progress, productivity, quality, and SLA adherence

Ensure compliance with organizational standards, security requirements, and regulatory controls

Drive continuous improvement through data-driven performance management

Lead and manage teams across technical, functional, and support roles

Optimize resource allocation, utilization, and overall delivery productivity

Drive team accountability, collaboration, and performance outcomes

Support hiring, onboarding, and capability development aligned to engineering and SAP BTP needs

Act as the primary point of contact for stakeholders and leadership

Manage communication, expectations, and escalations effectively

Build and maintain strong stakeholder relationships to support long-term engagement

Own financial aspects including budgeting, forecasting, cost control, and delivery efficiency

Identify opportunities to improve delivery productivity, quality, and operational efficiency

Promote adoption of automation, innovation, and continuous improvement practices across the delivery lifecycle

Implement lessons learned and best practices to enhance delivery maturity

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $70,000 - $150,000 a year

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About Tata Consultancy Services

Tata Consultancy Services (TCS) is an Indian multinational information technology (IT) services and consulting company, headquartered in Mumbai, Maharashtra, India. It is a subsidiary of Tata Group and operates in 149 locations across 46 countries. TCS is the largest Indian company by market capitalization and is ranked 11th on the Forbes Global 2000 list of the world's biggest public companies. TCS is also the second-largest IT services company in the world by revenue and the largest employer of women in India. The company provides services in areas including IT, consulting, and business solutions.
Learn more about Tata Consultancy Services
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