About the job you're consideringThe Service Delivery Manager (SDM) is responsible for end-to-end service delivery, operational excellence, and client satisfaction across a complex application and platform landscape. The role owns SLA performance, governance, financial management, risk mitigation, and continuous improvement for business-critical enterprise and engineering R&D systems, while acting as the primary interface between delivery teams and client stakeholders
Location: Remote anywhere in US
Your Role:- Own end-to-end ADM delivery for PLM (3DEXPERIENCE), MES, and regulated compliance applications.
- Ensure SLA, KPI, and service quality compliance across L1/L2/L3 support operations.
- Lead ITIL-aligned incident, problem, and change management with a focus on stability and defect reduction.
- Oversee PLM-MES-ERP integration stability, enhancements, fixes, and release deployments.
- Ensure audit readiness, regulatory compliance (GxP, SOX, ISO), and adherence to validation and quality standards.
- Act as the single point of contact for ADM service governance, client engagement, and stakeholder management.
- Drive governance cadence, financial tracking, automation, productivity improvement, and continuous service optimization.
Your skills and experience:- 12+ years of enterprise application delivery experience, including 5+ years in Service Delivery or Delivery Manager roles.
- Strong hands-on experience managing PLM and/or MES ADM/AMS engagements in regulated environments.
- Deep knowledge of PLM platforms (Dassault ENOVIA/3DEXPERIENCE, Teamcenter, Windchill) and MES systems.
- Solid understanding of PLM-MES-ERP integrations and enterprise application landscapes.
- Experience with ITIL processes, ServiceNow/JIRA, and delivery governance frameworks.
- Ability to lead global onshore-offshore teams with strong client-facing communication and escalation skills.
- Exposure to technologies such as Veeva, Boomi, Java full stack, Python, .NET, Databricks, and Power BI.
- Bachelor's degree in engineering, Computer Science, or equivalent
- ITIL Foundation / Intermediate and any PLM/MES platform certification is a plus.
The base compensation range for this role in the posted location is: $93,800 - $224,910/year
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility
Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
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