Dell

Service Delivery Engineer 2

Dell$70K — $95K *
US-Anywhere
+ 2 other locationsRemote
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years of experience in a related field
  • Experience executing tasks following runbooks and SOPs
  • Familiarity with troubleshooting and participating in root-cause analysis
  • Proven ability to maintain accurate documentation and manage approvals
  • Strong team collaboration and time management skills
  • Good organizational skills for coordinating program deliverables

Responsibilities

  • Execute implementation tasks as outlined in runbooks
  • Assist in conducting root-cause analyses and providing remediation support
  • Ensure documentation is accurate and up to date
  • Support testing processes and facilitate customer communications

Benefits

  • Opportunities for career growth within Dell Technologies
  • Chance to make a social impact through your work
  • Collaboration with a diverse team of professionals
  • Access to ongoing training and professional development resources
Full Job Description
Job Description

Service Delivery Engineer 2, Service Delivery

As a Service Delivery Engineer, you will execute implementation tasks, maintain runbooks, and assist in root-cause analyses. You will collaborate with peers and stakeholders to meet milestones.

Join us to do the best work of your career and make a profound social impact as a Service Delivery Engineer on our Service Delivery team.

Responsibilities

You will:
  • Execute tasks per runbooks and implementation plans.
  • Assist in root-cause analyses and remediation.
  • Maintain documentation accuracy and approvals.
  • Support testing and customer communications.


Qualifications

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements
  • 2+ years of related experience
  • Execution per runbooks and SOPs.
  • Troubleshooting and root-cause participation.
  • Accurate documentation and approvals.
  • Team collaboration and time management.
  • Good organizational and planning skills to coordinate program deliverables


Desirable Requirements
  • Typically requires 2+ years of related experience in a professional role with a Bachelor's degree; or an advanced degree without experience; or equivalent experience
  • Ability to set priorities
  • Excellent analytical and problem-solving skills


Job Posting end date: 07/17/2026

About Dell

EMC2 provides critical engineering services for municipal and commercial setors. They delivers geotechnical engineering related to soil behavior and soil properties, as well as recommendations of design parameters and design of structures considering soil-structure interaction. Their services include geotechnical analysis and design, field exploration, testing and construction observation services.

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Learn more about Dell
Size
133,000 employees
Market Cap
$28.2 billion
Industry
Net Income
$3.2 billion
Founded
2012
5 Year Trend
+10.2%
Revenue
$94.2 billion
NASDAQ

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