Halton Healthcare

Service Coordinator - Mental Health and Addictions Central Intake

Halton Healthcare • $83K — $110K *
Oakville, ON L6H 0A5In-Person
Healthcare
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree from a social service/healthcare program
  • Preferred regulated healthcare professional (e.g., RN, Social Worker, Occupational Therapist)
  • Minimum 5 years of recent clinical experience in addictions and mental health
  • Broad knowledge of mental health, concurrent disorders, and addictions
  • Exceptional customer service and advanced communication skills
  • Ability to work independently and as part of a multi-disciplinary team
  • Knowledge of local service systems and Meditech Expanse or Novari eReferral software is a plus

Responsibilities

  • Triaging new referrals to guide next steps
  • Conducting standardized referral screenings via phone and video
  • Assessing level of care using LOCUS for addictions and mental health
  • Matching clients to appropriate resources based on assessment
  • Following up with clients and referrers for system navigation
  • Aligning practices with provincial mental health and addictions standards
  • Participating in quality improvement initiatives

Benefits

  • Comprehensive training and development opportunities
  • Supportive and collaborative work environment
  • Involvement in quality improvement projects
  • Exposure to diverse cases and populations
  • Potential for career advancement within the organization
Full Job Description
Job Description

Reporting to the Manager, Coordinated Access, the incumbent will work as a member of the professional team to provide the following:
  • Triaging of new referrals to determine appropriate next referral management steps
  • Standardized referral screening (primarily via telephone, occasionally via videoconference) including level of care assessment through a utilization management tool (the LOCUS) for addictions and mental health
  • Matching clients to appropriate resources utilizing LOCUS results, service criteria, established standards, and clinical judgment
  • Follow-up with individuals and referrers as required to ensure timely and appropriate system navigation
  • Align practices to the provincial model for Mental Health and Addictions Central Intake
  • Contribute to quality improvement initiatives
  • Other duties as assigned


Qualifications
  • Bachelor's degree from a social service/ healthcare program
  • Regulated Healthcare Professional (Registered Nurse, Social Work, Occupational Therapy) preferred
  • Member in good standing with respective regulatory body
  • Minimum of 5 years recent experience providing clinical services within the addictions and mental health sector
  • Broad knowledge within mental health, concurrent disorders, and addictions including withdrawal management
  • Exceptional time management skills and attention to detail, including proven ability to follow complex processes, comfort with rapid change, and ease with providing a balance of efficiency and client-centeredness within brief clinical encounters
  • Exceptional customer service skills, including timely response to inquiries and appropriate follow-up, following a commitment to exemplary patient experiences always
  • Excellent interpersonal and communication skills with demonstrated ability to build positive relationships with internal and external stakeholders
  • Demonstrated ability to work independently and as part of a multi-disciplinary team in a fast paced/high volume environment
  • Advanced proficiency with Microsoft Office software applications
  • Bilingual (French) and/or demonstrated fluency in a second language other than English is an asset
  • Knowledge of the various service systems within the Mississauga Halton area and Central Region
  • Knowledge of Meditech Expanse and/or Novari eReferral software an asset


Additional Information

Hours: Monday - Saturday - 7.5 hour shifts - [redacted], [redacted] (Hours subject to change based on operational requirements)

Salary: $40.401 to $52.928 per hour

Date Posted: July 28, 2026

Internal Applicants Due By: August 4, 2026

REF3863V

Please attach your current resume directly to this posting.

Please note that while this job is posted on Halton Healthcare's career page, it may also appear on third-party job boards. These external platforms may use automated tools, including artificial intelligence, for candidate screening and matching. We do not control or influence these processes. To ensure your application is reviewed by our team, we recommend applying directly through our Halton Healthcare careers site.

We thank all those who apply but only those individuals selected for further consideration will be contacted.

About Halton Healthcare

Halton Healthcare Careers

Joining Halton Healthcare offers a unique opportunity to be part of a robust team of healthcare professionals dedicated to providing exceptional care across the community. Halton Healthcare is recognized for its commitment to innovation, leadership in healthcare, and a culture that celebrates diversity and inclusion.

Explore Job Opportunities

Halton Healthcare is continuously expanding, offering a variety of job opportunities that cater to a range of skills and professional interests. Whether you're seeking a position in nursing, administration, or medical research, Halton Healthcare provides a platform for growth and professional development.

Internship and Training Programs

For those at the start of their career, Halton Healthcare’s internship programs offer invaluable hands-on experience, underpinned by comprehensive diversity training and mentorship from seasoned professionals. These programs are designed to bridge the gap between academic learning and real-world healthcare challenges.

Benefits of Working at Halton Healthcare

Employees at Halton Healthcare enjoy a wealth of benefits designed to support both their professional and personal lives. From health insurance and retirement plans to continuous professional development and leadership training courses, the company invests in its team's well-being and career growth.

Cultivating a Culture of Innovation

Innovation is at the heart of Halton Healthcare, where the latest medical technologies and cutting-edge research foster an environment of continuous improvement and learning. This culture not only enhances patient care but also empowers the team to achieve remarkable breakthroughs in their respective fields.

Networking and Professional Development

Halton Healthcare encourages its team to engage in networking opportunities within and beyond the healthcare sector. Regular industry conferences, seminars, and online forums are part of the company's commitment to keeping the team at the forefront of industry developments.

Career Advancement Opportunities

Career growth is a cornerstone of Halton Healthcare's employment philosophy. With a variety of leadership programs and tailored career paths, employees have access to numerous avenues to advance their careers within the company.

Join the Halton Healthcare Team

Halton Healthcare is actively hiring and looking for individuals who are passionate, curious, and driven to make a difference in the healthcare industry. Explore open positions, submit a resume, and prepare for an interview process that values diversity and seeks to understand the unique contributions each candidate brings.

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By joining Halton Healthcare, professionals embark on a career journey characterized by growth, innovation, and a commitment to community health and well-being.
Learn more about Halton Healthcare
Size
1,001 employees
Industry
Hospitals & Medical Centers
* Ladders Estimates

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