Lexus Service Consultant - Lexus of HendersonOverviewWe are seeking service-oriented individuals with excellent organization and communication skills for our Service Consultant position. At the core of our Company Values, we believe in developing lifelong customer relationships. So, if you are confident in exceeding customer expectations, following through on promises, and selling maintenance and repair products you will find success with our company. As a liaison between technicians and guests, your job responsibilities include monitoring the progress of each vehicle, making repair recommendations, and ensuring guest communication. Satisfying customer demands while maintaining a positive experience is essential for our Service Consultants. Surpassing expectations will not only help make guests feel confident in their vehicle repairs, but will create customers for life.
Job Responsibilities- Greet customers promptly and in a friendly and courteous manner
- Work closely with guests to resolve problems and ensure their maximum satisfaction with the repair process
- Utilize all aspects of the MPI system and present recommended repair suggestions to every customer
- Sell proper services and repairs to meet customer's perceived needs
- Gain customers approval for all repair orders prior to beginning work
- Conduct business with honesty, integrity and in accordance with Our Values, Code of Business Conduct and our Polices & Procedures.
Requirements- Associate's degree from a two-year college or technical school; or three to four years related experience and/or training; or equivalent combination of education and experience.
- Sales ability and basic automotive knowledge
- Is legally able to work in the United States
- Must have a driver's license and maintain insurability
- Pre-employment drug screen
Benefits- PPO Medical coverage with available wellness and tobacco-free discounts
- Vision and Dental Insurance, Flex spending accounts, and other annual offerings
- 401K saving plan with 4% match effective immediately
- Generous Paid Time Off schedule
- Holiday, Bereavement, Jury Duty, and Training Pay available
- Company-paid Life, AD&D, Long-term Disability, and Business Travel Accident Insurance
- Direct Deposit
- Employee Assistance Program
- Career growth opportunities based on performance
Pay: Bi-weekly commission pay plan based on service labor gross with a potential range from 60k to 150k. A pay guarantee to be provided for the first 4 months of employment while building customer base.
Job Type: Full Time
Company Website: Apply at www.lexusofhenderson.com
Work Remotely: No
