Motorola Solutions

Service Cloud Product Owner (Canada Remote)

Motorola Solutions$115K — $125K *
US-AnywhereRemote in Vancouver, BC
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in Product Management/Product Owner roles
  • Hands-on experience with Salesforce Service Cloud or similar customer support platforms
  • Exceptional communication and negotiation skills for influencing stakeholders
  • Proficient in Agile/Scrum methodologies and technical documentation
  • Strong analytical skills to track product success metrics and KPIs

Responsibilities

  • Own and define the vision for the Service Cloud ecosystem
  • Lead prioritization and maintenance of the product backlog
  • Ensure timely delivery by collaborating with development teams
  • Design intuitive user journeys with CX/UX partners
  • Define and track product KPIs to drive continuous improvement
  • Strategically partner across departments for unified support vision

Benefits

  • Remote work flexibility
  • Opportunity to influence product strategy and experience
  • Collaborative and cross-functional work environment
  • Focus on user experience and innovation in customer support
  • Professional growth in a high-caliber IT organization
Full Job Description
Job Description

We are seeking a strategic, high-caliber Product Owner, Service Cloud to join our Customer Support IT organization. Our mission is to deliver seamless, frictionless digital experiences for our customers, partners, and employees alike.

In this role, you will be the driving force behind the evolution of our assisted service customer support applications. You will partner closely with business stakeholders to drive strategy, prioritize backlog, and ultimately leverage technology to best serve our employees and customers. You will also lead transformational efforts for our customer support channels.

Responsibilities
  • Product Vision & Strategy: Own and define a compelling vision for the Service Cloud ecosystem. Partner with business stakeholders to create and execute strategy, roadmap, and goals.
  • Backlog & Execution Management: Lead prioritization, grooming, maintenance, and health of the product backlog. Translate high-level strategic priorities into clear, actionable, and high-quality user stories and tasks for the engineering team. Balance business value and technical debt.
  • Product Delivery & Agile Execution: Work closely with global development teams to ensure timely and accurate delivery, and anticipate and plan for risks. Participate in sprint planning and reviews. Provide clarifications and decisions promptly to keep the development process moving efficiently.
  • User Experience: Partner with CX/UX to design intuitive journeys. You will actively listen to explicit user feedback to resolve pain points, while proactively auditing workflows to uncover and eliminate hidden friction for both customers and employees.
  • Data-Driven Performance: Define and track product KPIs, analyzing case volume, usage data, and user feedback, to measure success, drive continuous improvement, and take proactive action to achieve strategic goals.
  • Cross-Functional Leadership: Partner strategically with Customer Service, Finance, Supply Chain, Marketing, Sales, and IT to drive enterprise-wide alignment and ensure a unified vision for the support ecosystem.


Requirements
  • Proven track record as a Product Owner or Product Manager, with deep, hands-on experience managing and scaling Salesforce Service Cloud (or equivalent enterprise customer support application ecosystems).
  • Exceptional communication skills with a proven ability to influence, negotiate, and align priorities with senior business partners.
  • Strong experience working in Agile/Scrum environments, with a mastery of translating business requirements into developer-ready technical documentation.
  • A passion for user experience, data-driven decision-making, and a relentless focus on creating simple solutions to complex problems.
  • Strong analytical skills with the ability to define, track, and report on product success metrics, KPIs, and user adoption.


Target Base Salary Range: $115,000 CAD - $125,000 CAD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-MP2
#LI-REMOTE

Basic Requirements
  • Bachelor's Degree with 5+ years of product management/product owner experience

Travel Requirements
None
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
No

About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ

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