Service Advisor - VW

Mcdonald Automotive

$60K — $150K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Valid driver's license and clean driving record
  • 1-3 years of experience in auto service preferred
  • Proven history of service and sales success
  • Demonstrated positive customer satisfaction results
  • Team-oriented and self-motivated
  • Ability to work independently

Responsibilities

  • Greet customers and guide them through the service process
  • Present maintenance and repair recommendations clearly
  • Follow up with customers for approvals and updates
  • Collaborate with technicians for accurate diagnoses and estimates
  • Own the customer experience from drop-off to delivery
  • Track performance metrics to drive improvement

Benefits

  • Competitive 401k / 401k matching
  • Medical / Dental / Vision Insurance
  • Free, confidential counseling through Employee Assistance Program (EAP)
  • PTO Accrual
  • Health Savings Account
  • Flexible Spending Account
  • Voluntary Life and AD&D
  • Employee Discounts on Parts, Vehicles, and Service
Full Job Description
Compensation Overview

This role is commission based. Average compensation for this position is $60,000 with top performers earning $150,000

Experience & Qualifications Needed:
  • Valid driver's license and clean driving record
  • 1-3 years of progressive experience in auto service is preferred but not required
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team-oriented and self-motivated
  • Able to work independently

Essential Duties and Major Responsibilities:
  • Greet customers and guide them through the service process with confidence, professionalism, and a focus on building long-term relationships.
  • Present maintenance and repair recommendations clearly, with the goal of increasing closing ratios and maximizing service sales.
  • Consistently follow up with customers for approvals and updates, creating urgency, and trust through timely communication.
  • Collaborate with technicians to ensure accurate diagnoses and estimates are conveyed to customers.
  • Own the customer experience from drop-off to delivery, ensuring every interaction ends with satisfaction and repeat business.
  • Track performance metrics like sales totals and closing ratios to drive continuous improvement.

What We Offer:
  • Competitive 401k / 401k matching
  • Medical / Dental / Vision Insurance
  • Employee Assistance Program (EAP) - free, confidential counseling
  • PTO Accrual
  • Health Savings Account
  • Flexible Spending Account
  • Voluntary Life and AD&D
  • Employee Discounted Pricing on Parts, Vehicles, and Service

Disclaimer:

This position will remain open for at least three days and will close upon candidate selection.

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