DescriptionAutomotive Service AdvisorPrinciple Hyundai BoerneTop Performers Earn Well Into Six FiguresBuild a Career Where Your Effort Determines Your IncomeWhether you have automotive sales experience or come from retail, hospitality, banking, wireless sales, customer service, or another relationship-focused industry, we provide the training, tools, and leadership support to help you thrive.
If you're competitive, driven, and enjoy helping people make important life decisions, we'd love to meet you.
Why Join Principle Hyundai Boerne?Unlimited Income Potential- Top performers consistently earn well into six figures
- Performance-driven compensation with no cap on earnings
Work-Life Balance- Closed on Sundays
- Additional day off during the week
- Five-day workweek
Comprehensive Benefits- Medical, Dental & Vision Insurance
- 401(k) Retirement Plan
- Paid Vacation & Holidays
- Employee Vehicle Purchase & Service Discounts
- Maternity Leave
- Swag Stipend
Career Growth & Leadership DevelopmentWe believe in promoting from within. Through ongoing development and Stagen Leadership programs, you'll have opportunities to grow into leadership and management positions.
What You'll Do- Build lasting relationships with customers by delivering an exceptional service experience from vehicle check-in through delivery.
- Listen to customers' concerns, accurately identify their service needs, and recommend appropriate maintenance and repair solutions.
- Clearly explain recommended services, timelines, pricing, and repair processes to help customers make informed decisions.
- Serve as the primary point of contact throughout the service visit, providing timely updates and proactive communication.
- Coordinate with technicians to ensure repairs are completed accurately, efficiently, and on schedule.
- Schedule service appointments and effectively manage repair orders to maximize shop productivity and customer satisfaction.
- Follow up with customers after service to ensure complete satisfaction and encourage future business.
- Maintain accurate customer records and repair order documentation within dealership management systems.
- Meet or exceed departmental goals related to customer satisfaction, sales, repair order growth, and retention.
- Stay current on Hyundai maintenance recommendations, warranty policies, service campaigns, and product updates.
- Collaborate with Service, Parts, and Sales teams to create a seamless ownership experience for every guest.
What We're Looking For- A positive attitude and passion for delivering exceptional customer service.
- Strong communication and relationship-building skills with the ability to explain technical information in an easy-to-understand manner.
- A customer-first mindset with excellent problem-solving and conflict resolution abilities.
- Self-motivated, organized, and able to thrive in a fast-paced environment.
- Coachable with a desire to continuously learn and grow professionally.
- Professional appearance and demeanor.
- Strong attention to detail and follow-up skills.
- Previous automotive service advising, customer service, or sales experience preferred, but not required.
- Valid driver's license with an acceptable driving record.
- Ability to pass background and drug screening requirements.
RequirementsThe
Service Advisor is a front line associate who is a liaison between the customer and the technician. They assist the customer with taking care of their vehicle, writing the repair order, facilitating the servicing and walking the customer's vehicle through the entire service process.
Responsibilities of the Service Advisor:- Enthusiastically greet the service customers upon arrival.
- Effectively document service concerns.
- Ability to initiate automotive service and repairs by ascertaining performance problems and service requests.
- Coordinate with Certified Technicians to address service concerns.
- Communicate with customers throughout the service process.
- Must meet and exceed service goals set by management.
- Exceed the customer's expectations as to the overall experience.
Qualifications of the Service Advisor:- Are you energetic and outgoing?
- No experience needed.
- TOP advisor makes 6 figures.
- Must be proficient in English.
- Professional personal appearance.
- Ability to work comfortably with the public.
- Good verbal communication skills.
- Clean driving record.
- Valid state of residence driver's license.
