Fantastic communication skills with customers and coworkers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver's license
Responsibilities
Oversee service orders and the flow of Drive Lane to ensure prompt and courteous customer service.
Take ownership of the customer experience to leave a positive impression on the dealership.
Provide concierge support for all owner inquiries to prevent mishandling of customers.
Ensure technicians' time is utilized effectively to serve customers.
Distribute workload efficiently among technicians.
Answer technical questions regarding vehicle issues, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Assist in diagnosing vehicle problems and ordering necessary parts and tools.
Administer warranty claims and supervise the service department's operations.
Set schedules and assign tasks to service department employees.
Reinforce company policies and ensure adherence to standards.
Encourage compliance with applicable laws and regulations.
Maintain positive relationships with factory representatives and foster employee relations.
Collaborate with upper management on hiring and discipline decisions within the service department.
Benefits
Medical insurance
Dental insurance
Holiday leave
Vacation time
401(k) Plan
Full Job Description
Commission based with our top producers averaging well over $80K a year and the potential to make over $100,000.
Benefits
Medical
Dental
Holiday
Vacation
401(k) Plan
Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Set schedules and assigns tasks to service department employees.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications
Organized and friendly personality
Ability to follow processes and procedures
Time management skills
Fantastic communication skills with your customers and coworkers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
