Service Advisor

Marquardt of Barrington GMC

• $80K — $120K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Previous experience as an Automotive Service Advisor.
  • Strong interpersonal, active listening, and customer service skills.
  • High energy, professional work ethic, and collaborative team attitude.
  • Valid driver's license with a clean driving record.

Responsibilities

  • Deliver exceptional customer experience by warmly greeting clients and addressing their vehicle concerns.
  • Present multi-point inspection findings and diagnostic results clearly, using a consultative selling approach.
  • Maintain proactive communication during the repair process to manage customer expectations.
  • Build lasting relationships that promote customer retention and loyalty.

Benefits

  • Comprehensive Medical, Dental, and Vision plans.
  • 401(k) retirement savings plan.
  • Generous accrued paid vacation and sick leave.
  • Structured schedule in a supportive dealership setting.
Full Job Description
$3,000 Sign-On Bonus

Marquardt of Barrington - Barrington, IL

Because our team members tend to stay with us long-term, openings in our service department are rare. We are currently seeking a customer-focused, high-energy Service Advisor to join our established service team.
Key Responsibilities
  • Deliver Exceptional Customer Experience: Warmly greet clients, actively listen to vehicle concerns, and serve as the trusted liaison between customers and service technicians.
  • Consultative Selling: Clearly present multi-point inspection findings, diagnostic results, and required maintenance without high-pressure sales tactics.
  • Proactive Communication: Keep customers consistently informed throughout the repair process, managing expectations from drop-off through active vehicle delivery.
  • Customer Retention: Build lasting relationships that turn first-time visitors into lifelong, loyal clients.
Qualifications
  • Required: Previous experience as an Automotive Service Advisor.
  • Communication Skills: Strong interpersonal, active listening, and customer service skills.
  • Drive & Mindset: High energy, professional work ethic, and a collaborative team attitude.
  • Licensing: Valid driver's license with a clean driving record.
Benefits & Perks
  • Health Coverage: Comprehensive Medical, Dental, and Vision plans.
  • Retirement Plan: 401(k) retirement savings plan to support your long-term goals.
  • Paid Time Off: Generous accrued paid vacation and sick leave.
  • Work-Life Balance: Structured schedule in a supportive dealership setting.

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