Join the ride!Position: Service Advisor
Dealership: Maple Ridge Volkswagen
Location: Pitt Meadows, BC
Classification: Full-Time, Immediate Hire
Your area of focus.We are looking foran experienced
Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team! We're looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership.
What drives your day-to-day?- Estimating the cost and time needed for a wide range of repairs.
- Welcoming customers and discussing their needs
- Answering customer inquiries, either in person or on the phone
- Develop repair estimates by taking the cost of materials, supplies, and labor into consideration.
- Prepare repair orders by detailing the vehicle's problems or symptoms.
- Connecting customers to the right auto technician
- Test-driving vehicles to confirm the customers' vehicle is repaired as needed.
- Maintaining automotive records by keeping track of problems and corrective actions
What are the must-haves...- Minimum of 2-year dealership experience in a Service Advisor role required
- CDK experience is an asset
- Automotive knowledge
- Proven ability to provide an exceptional customer experience
- Ability to set and achieve targeted goals
- Ability to thrive in a fast-paced environment with many priorities
- Demonstrated communication and interpersonal skills
- Must be able to remain calm when customers and/or situations are not
- Organization and follow-up skills
- Experience and desire to work with technology
The Perks.- Competitive Compensation and Benefits Package
- Employee Vehicle Purchase & Service Plans
- Employee and Family Assistance Programs
- Company-wide appreciation events and contests throughout the calendar year
- Professional development and the opportunity to grow your career
CompensationThe expected range of compensation for this position is $60,000 - $102,000 Salary - Plus bonus. The actual compensation offered will be based on a variety of factors, including job-related knowledge, education, skills and experience. This position will also be eligible to participate in the Company's annual cash bonus program, subject to the terms and conditions of the applicable plan documents.
Can you picture yourself here already?We hope so. It's equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.
If you think you're a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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