Dealership:L0230 Mercedes-Benz of Beaverton
Mercedes-Benz of BeavertonNow Hiring: Service Advisor!
- Pay: Commission based; $110,000 - $180,000 annually
- Schedule: Full time, Monday - Friday with rotating Saturday and rotating open/close
- Department Hours: Monday - Friday, 7:00am - 6:00pm, Saturday 8:00am - 5:00pm
What You'll Do- Answer incoming telephone calls in accordance with Incoming Telephone Calls standards (ITC).
- Follow the Initial Customer Contact (ICC) process.
- Greet customers in a friendly and professional manner.
- Identify, confirm and offer resolution to customer concerns.
- Communicate with customer what needs to be done, how much it will cost and when service will be complete.
- Assess customer needs by conducting a vehicle walk around.
- Attain agreement from customer for service needs.
- Offer a multi-point inspection.
- Write accurate repair orders using ADP system.
- Follow the Interim Customer Contact (ICC2) process.
- Provide estimates that are accurate and support upfront pricing guarantee.
- Obtain approval to review findings of multi-point inspection and associated prices.
- Obtain approval to proceed with Additional Service Requests.
- Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.
- Communicate with technicians to gain clear understanding of services required and/or performed.
- Follow-up with customer during repair/servicing of vehicle so they are aware of status.
- Follow the Customer Delivery (CD) process.
- Receive and process cash or credit payment for all services performed.
- Upon completion of service promptly and professionally deliver vehicle to customer.
- Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them.
What You'll Bring- 1+ Years Service Advisor experience, required
- Prior experience as an automotive technician a plus.
- A team player who is focused on providing exemplary customer service.
- Basic mechanical understanding of an automobile.
- Acceptable driving record and a valid driver's license in your state of residence.
Total RewardsWe offer a comprehensive benefits package designed to support you and your family, including:- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com
