Lithia Motors Inc

Service Advisor

Lithia Motors Inc$64K — $161K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2-3 years of previous Service Advisor experience preferred
  • Experience with Hyundai, Kia, or Genesis is a plus
  • Strong communication and customer service skills
  • Bilingual in English with Spanish or Korean preferred
  • Ability to multitask in a fast-paced environment
  • Basic automotive knowledge or a willingness to learn
  • Valid driver's license

Responsibilities

  • Greet customers as the main contact during the service process
  • Document customer concerns and vehicle issues accurately
  • Recommend services based on vehicle needs
  • Prepare estimates and write clear and professional repair orders
  • Communicate with technicians for timely and accurate repairs
  • Ensure a superior customer experience to build loyalty

Benefits

  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Access to Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs
Full Job Description
Dealership:
L0837 Anaheim Hyundai

Anaheim Hyundai

Service Advisor

Anaheim Hyundai is seeking a Service Advisor who is passionate about customer service, motivated to grow, and eager to be part of a supportive and friendly team. Our team consists of experts experienced in servicing an incredible lineup of vehicles and some of the most popular cars on the road. If you enjoy providing an outstanding customer experience, then we want you to apply now!

Pay: $64,500-$161,800 (Commission Pay Plan)

Schedule: Full Time (Mon-Sat Open Availability) *Every other Weekend Off

What You'll Do
  • Greet customers and act as the main point of contact throughout the service process
  • Listen to customer concerns and accurately document vehicle issues
  • Recommend maintenance and repair services based on vehicle needs
  • Prepare estimates, write repair orders, and explain work clearly and professionally
  • Communicate effectively with technicians to ensure timely and accurate repairs
  • Deliver an exceptional customer experience that builds trust and loyalty


What We're Looking For
  • 2-3 years previous Service Advisor experience preferred
  • Previous experience with Hyundai, Kia or Genesis a plus
  • Strong customer service and communication skills
  • Bilingual in English and Spanish or Korean, a plus
  • Ability to multitask and work efficiently in a high-volume environment
  • Basic automotive knowledge or willingness to learn
  • Professional appearance and positive attitude
  • Valid driver's license


We offer the best-in-class industry benefits:
  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs


This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes Commissions off Individual Sales and Individual Gross Profit, and bonuses based on Individual Manufacturer Approvability, Customer Pay Labor per RO, and Flat Rate Hours.

The Annual Estimated Earnings Range is $64,500-$161,800.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and location.

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