Description Position at Performance Auto Group
Classic Honda has the largest Honda inventory in all of Canada. We are Canada's largest volume dealer for new and certified pre-owned Honda vehicles. As an award-winning leader in the industry we are dedicated to serving our guests and community.
Classic Honda is looking for a
Service Advisor to join their exceptional team!
Here's what you'll deliver:- Greet each customer in a prompt, courteous manner.
- Communicate with customers to determine the nature of the mechanical problems.
- Discuss cost estimates and approximate time when vehicle will be ready with customer and obtain agreement from customer before allowing Technicians to begin work.
- Obtain customer and vehicle data.
- Schedule appointments using dealership approved forms.
- Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required.
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications, while using maintenance menus.
- Prioritize repairs based on urgency.
- Perform road tests (if required) of customer vehicles in order to assess customer concerns.
- Maintain a daily log of repair orders written as well as their status.
- Manage minor customer complaints and misunderstandings.
- Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order.
- Address telephone inquiries regarding work-in-process requests and appointments, and return phone messages promptly.
- Contact customers when the vehicle is ready for pick up and answer any questions, review work performed and explain charges and coverage.
- Interpret warranty information and policies for customers.
- Stay up-to-date on technical and performance information on all vehicles serviced by the dealership.
- Refer leads and prospects for vehicle sales to the new and pre-owned sales departments.
- Advise customers of parts ordered and make an appointment to have them installed before the customer leaves.
- Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals.
- Complete safety checks for used vehicles within dealerships.
- Arrange for alternate transportation for customers who must leave their vehicle at the dealership.
What you need to succeed:- Minimum 3-5 years of automotive experience or retail service experience.
- Honda or Acura experience is an asset.
- Must have a valid Ontario Driver's License and good driving record.
- CDK Dealer software experience is an asset.
- Basic knowledge of mechanical repairs and terminology.
- Strong customer service and troubleshooting skills.
- Ability to exhibit professionalism with a positive attitude under pressure.
- Strong attention to detail.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Proven data entry, data editing and typing skills.
- Experience in all aspects of customer service and people management.
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions as required.
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Able to effectively communicate both verbally and in writing.
- Strong work ethic and positive team attitude.
- Ability to read and comprehend instructions and information.
- Ability to work flexible hours and work around a changing schedule.
What's in it for you?- Excellent management support and guidance
- Opportunities through our Internal career mobility program
- Access to health, dental and vision insurance
- Disability, critical illness and life insurance for the unexpected
- Our Employee Assistance Plan (EAP) for you and your family's wellness
- Discount on vehicles, service and parts for you and your family
- Discounts to retailers and service providers across the country
- Free and engaging employee events
- Did we mention we love giving back to our communities?!
Job Type: Full Time - Permanent
Compensation (expected annual compensation): $80,000 - $120,000 per year (base salary plus monthly performance-based bonuses). This range includes a fixed base salary and eligibility for monthly bonuses tied to individual results and/or department performance, which may be influenced by business volumes. Actual bonus earnings vary based on performance.
