Collision Estimator/Service AdvisorEarning Potential $100k - Depending on Exp.Weekly Commissions$5,000 sign on bonusThe salary range for this position is commission based and dependent on expected sales volume.
Responsibilities- Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
- Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
- Partners with the insurance companies to manage customers claim to insure the best customer experience.
- Maintains communication with customers providing updates on repair process.
- Coordinates with technicians to confirm all aspects of the damages are identified.
- Maintains customer satisfaction scores according to company standards.
- Perform quality inspection prior to vehicle delivery to the customer.
- Perform other related duties as assigned.
Qualifications- Must be at least 18 years of age.
- Valid Driver's License Required
- Ability to provide clear, concise information in writing, via phone and in-person.
- Prior collision estimating experience preferred.
- Familiar with estimating systems CCC1 preferred.
- I-CAR / ASE certification preferred.
- Strong organizational skills
- Successful completion of background check required.
Behaviors/CompetenciesIntegrity -Respect, and accountability at every level and in every interaction
Customer Service-Provide the highest level of customer service while building customer satisfaction and retention.
Innovation -Develops and displays innovative approaches and ideas to our business.
Teamwork -Contributes to building a positive team spirit. Supports everyone's efforts to succeed.
Physical & EnvironmentalWhile performing the duties of this job, the employee is regularly required to use their hands and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, and arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. In addition, abilities for assessing the accuracy, neatness, and thoroughness of the work assigned are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
This job description is not a complete statement of all duties and responsibilities comprising the position.#CC
