AutoNation

Service Advisor

AutoNation • $50K — $120K *
Valencia, CA 91355In-Person
Manufacturing & Automotive
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • High school diploma or equivalent required.
  • Exceptional customer service skills required.
  • Proven ability to meet and exceed sales goals.
  • Strong communication and interpersonal skills are essential.
  • Familiarity and comfort with technology is preferred.
  • Valid in-state driver's license with a safe driving record required.

Responsibilities

  • Set and confirm appointments to enhance customer service experience.
  • Achieve targeted sales goals and maintain high customer satisfaction.
  • Greet customers warmly upon arrival to the service department.
  • Assess vehicle needs through inspections and customer communication.
  • Utilize a consultative selling process for maintenance planning.
  • Generate clear repair orders with transparent cost estimates.
  • Communicate with technicians to ensure timely vehicle service.

Benefits

  • Competitive compensation with 401k matching.
  • Health, dental, and vision insurance for a balanced lifestyle.
  • Discount programs for vehicles and services.
  • Access to a variety of deals through the YouDecide platform.
  • Participation in the DRVPNK mission for cancer fundraising efforts.
Full Job Description
As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles.

Position Overview


Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language – and suggest up-sell opportunities to keep the customer’s vehicle safe.


What Will I Do Every Day?

  • Set, confirm and prepare for appointments with customers so they can have a great service experience

  • Meet or exceed targeted sales goals & the targeted customer satisfaction index

  • Greet customers in a friendly manner when they arrive

  • Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives

  • Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle

  • Produce repair orders for customers, including cost and time estimates, with full transparency

  • Communicate frequently with technicians and parts associates to ensure timely completion of work

  • Follow up with customers on the status of their vehicle, based on how the customer wants to be informed

  • Follow up with customers to ensure satisfaction

  • Gain superior product knowledge to effectively help customers

  • Provide an exceptional customer experience to drive loyalty


What are the requirements for this job?

  • High school diploma or equivalent

  • Proven ability to provide an exceptional customer experience

  • Ability to set and achieve targeted goals

  • Prior sales experience preferred but not required

  • Demonstrated communication, consultative, interpersonal and organizational skills

  • The willingness to follow up with customers

  • Experience and desire to work with technology

  • Valid in-state driver’s license and an acceptable, safe driving record

This positions pay ranges $50k to $120k annually.

Exciting Benefits and Perks Await You:

  • Competitive compensation and 401k matching

  • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

  • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

  • Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

About AutoNation

AutoNation, Inc. (AutoNation) is an automotive retailer in the United States. As of December 31, 2011, the Company had three operating segments: Domestic, Import, and Premium Luxury. As of December 31, 2011, it owned and operated 258 new vehicle franchises from 215 stores located in the United States, predominantly in metropolitan markets in the Sunbelt region. Its stores sell 32 different brands of new vehicles. The core brands of vehicles that it sells, representing approximately 90% of the new vehicles that it sold during the year ended December 31, 2011, was manufactured by Ford, Toyota, Nissan, General Motors, Honda, Mercedes-Benz, BMW, and Chrysler. The Company offers a diversified range of automotive products and services, which include new vehicles, used vehicles, parts and automotive repair and maintenance services, and automotive finance and insurance products. In January 2014, Autobytel Inc. acquired AutoUSA from AutoNation, Inc.

AutoNation Careers

Join the dynamic team at AutoNation, America's largest and most admired automotive retailer, and drive your career forward in an industry that is all about innovation and growth. At AutoNation, we offer more than just job opportunities; we provide a platform for professional development and leadership in an environment that values diversity and inclusivity.

Work You'll Do

At AutoNation, every position is a chance to leverage your skills, contribute to our mission, and make an impact. Whether you're looking for an entry-level role or a managerial position, our team is committed to nurturing your career aspirations with comprehensive training and development programs.

Explore Our Diverse Employment Opportunities

AutoNation is not just about selling cars; it's about creating exceptional experiences. Our team members enjoy a culture that promotes innovation, teamwork, and leadership. From sales and customer service to finance and operations, the variety of roles ensures that there's a perfect fit for everyone's skills and interests.

Internship Programs

Kickstart your career with an AutoNation internship. These opportunities are designed to give you real-world experience, networking prospects, and insights into our day-to-day operations. Interns at AutoNation are considered integral members of the team and are involved in projects that matter.

Benefits of Joining AutoNation

Choosing a career at AutoNation means you get to enjoy benefits that support both your professional and personal life. We offer competitive compensation packages, health benefits, and employee discounts. Moreover, our commitment to employee growth ensures that you have access to continuous learning and career advancement opportunities.

Inclusive Culture and Diversity Training

We believe that our strength lies in our diversity. AutoNation is dedicated to maintaining an inclusive culture where everyone’s voice is heard. Diversity training is a crucial part of our commitment, ensuring that all team members understand and appreciate the value of a diverse workplace.

Leadership and Innovation

Lead and innovate with AutoNation. We empower our employees to take on challenges and lead initiatives that drive our company forward. Our leadership programs are designed to foster the next generation of industry leaders, equipped with the tools to innovate and excel.

Join Our Team

Ready to accelerate your career? Explore the various job openings at AutoNation and find where you fit best. We are continuously hiring passionate, curious, and driven individuals who are ready to advance their careers in the automotive industry.

Stay Connected

Keep up to date with the latest at AutoNation by following our careers blog. Gain insights from industry leaders, stay informed about new job openings, and learn valuable career tips that can help you grow.

Apply Now

Don’t miss out on the opportunity to be part of a leading team in the automotive industry. Update your resume, prepare for your interview, and apply for a position at AutoNation today. Discover how your career can flourish in an environment committed to customer service and innovation.

SEARCH AUTONATION JOBS

Join AutoNation and drive the future of automotive retail with a career that’s as rewarding as it is exciting.
Learn more about AutoNation
Size
22,200 employees
Market Cap
$5.1 billion
Industry
Manufacturing & Automotive
Net Income
$381.6 million
Founded
1996
5 Year Trend
+3.6%
Revenue
$20.3 billion
NASDAQ
AN
* Ladders Estimates

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