Service Advisor at Kia of Leesburg

MORGAN AUTO GROUP • $60K — $120K *

Leesburg, FL 34748In-Person

Manufacturing & Automotive

Less than 5 years of experience

1 month ago

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Job Overview by Ladders

Qualifications

2+ years of experience in automotive service advising or related position
Strong customer service and communication skills
Ability to effectively resolve customer issues
Knowledge of automotive repair services and procedures
Proficiency in using service write-up and management software

Responsibilities

Greet customers promptly and provide timely service
Innovate customer service practices to enhance satisfaction
Identify service needs through effective questioning and listen to customer requests
Estimate costs and completion time for services while settling accounts
Communicate repair status updates to customers
Ensure repair work is completed correctly and on time
Secure customer approval for all repair orders at write-up or closing stage
Meet or exceed sales goals for additional services
Maintain high customer satisfaction per OEM standards
Deliver fully serviced vehicles in excellent condition
Identify and cater to repeat and first-time customers
Contact customers for service reminders and maintenance scheduling
Handle incoming calls with professionalism and provide satisfactory responses
Document any changes to repair orders
Clarify service repairs and associated charges with customers
Address and resolve any customer feedback in a timely manner

Benefits

Health, dental, vision, and life insurance
Disability insurance and Health Savings Account
401(k) plan with company match
Job training and advancement opportunities
Paid time off and tenure bonuses
Employee discount programs and referral incentives

Full Job Description

We are looking to add a qualified Service Advisor to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Our Advisors make on average between $60k-$120k depending on experience!!*

In addition to competitive pay, we offer our associates the following benefits:
• Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account
• 401(k) with company match
• Professional work environment, with job training and advancement opportunities
• Paid Time Off
• Tenure Bonuses
• Employee discount programs
• Referral programs

RESPONSIBILITIES:
• Greets all customers promptly; provides timely professional service.
• Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
• Estimates cost and completion time/settles customer accounts.
• Communicates with customer about status of work.
• Coordinates activities to ensure repair work is fixed right the first time and completed on time.
• Obtains the customer's written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
• FtechMeets or exceeds goals for add-on sales.
• Meets or exceeds OEM Customer Satisfaction Index expectations
• Delivers the right car in perfect condition every time.
• Identifies repeat customers/first time customer and treats them accordingly.
• Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
• Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller's inquiry.
• Documents repair order changes.
• Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
• Promptly addresses and resolves customer viewpoint and service follow-up issues.

* see hiring manager for details

EOE/DFWP

About MORGAN AUTO GROUP

Morgan Auto Group is an automobile dealership and repair services.

Morgan Auto Group Careers

There has never been a better time to join the dynamic team at Morgan Auto Group—the leading network of auto dealerships renowned for innovation and leadership in the automotive industry.

Work You’ll Do

Join Morgan Auto Group's top-tier team to assist some of the most well-known automotive brands in mastering their operational excellence and customer satisfaction. Transform the automotive landscape with the brightest minds at Morgan Auto Group, where leadership, diversity training, and digital innovation converge. Lead from a unique position in the marketplace, leveraging deep industry expertise and a commitment to digital and technological advancements. Work with a nationwide team of business and automotive advisors to help propel Morgan Auto Group towards future growth and sustainability. Collaborate with a dedicated team of professionals, all focused on driving success across numerous automotive markets.

Introducing the Morgan Auto Group Professional Pathways

The team is building a market-leading platform to offer job opportunities that allow individuals to master their career paths within the automotive industry.

Do Innovative Work

Join a group of skilled professionals at the intersection of technology, industry expertise, and digital innovation.

Drive Innovative Solutions

Deliver targeted solutions and services that enhance the customer experience and operational efficiency through a depth and breadth of automotive knowledge that’s second to none.

Be Part of a Great Team

Engage in wide-ranging projects utilizing cutting-edge automotive technology and harness the unparalleled capabilities, national scale, and collaborative environment of Morgan Auto Group.

Future-proof Your Career

Advance your career with limitless opportunities propelled by unmatched training, development, and certification support.

Explore

Discover how Morgan Auto Group is leading the way in eco-friendly automotive solutions and enhancing customer experiences through innovative service models.

The Morgan Auto Group Commitment

The combined service capabilities, national presence, and collaborative team environment help employees overcome challenges and lead transformation in the automotive industry. Employees across the nation look to Morgan Auto Group for new strategies and solutions to drive growth and innovation in their careers.

Stay Connected

Join the Team

Search open positions that match your skills and interests. Morgan Auto Group seeks passionate, curious, creative, and solution-driven team players. SEARCH MORGAN AUTO GROUP JOBS

Keep Up to Date

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Learn more about MORGAN AUTO GROUP

Size

1,001 employees

Industry