As a
Service Advisor, you will create a world-class automotive retail experience by thoughtfully assessing the wants and needs of your guests in the service department.
What you'll be working on:- Greet guests, determine their needs, and coordinate vehicle repairs using X-Time and CDK
- Meet guests' needs throughout the entire service process
- Write Repair Orders, coordinate check-in and delivery processes, build and communicate repair estimates, follow-up on the progress of repairs, and update guests regarding their service repairs
- Contact guests regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and obtain proper authorization before any additional repairs are performed
- Advise guests on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus
What you need to bring to the table:- Commitment to excellent guest experience - on the phone/email, in the store, and after purchase
- 1-year of previous Service Advisor experience
- Valid state driver's license and good driving record (no major violations)
- X-Time and CDK experience is a plus
- Availability to work evenings and weekends
Salary: $36,000-$150,000/annually
*Pay is based on applicable experience and skills. This job is eligible for commissions based on individual sales metrics.
Industry Leading Benefits:- Values-driven culture and team built on integrity, caring, performance and efficiency
- Continuous career development and advancement opportunities
- Comprehensive benefits package (Medical, Dental, Vision)
- 401k with company match
- Employee Assistance Program with free telemedicine and mental health resources
- Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package
