Role description
Job Title: Server Support Engineer
Location: Houston, TX (Onsite)
Experience 5 to 7 Years
Environment On Prem Data Centers VMware Hyper V Storage Backup Automation
Role Summary
The On Premises Server Support Engineer is responsible for end to end server infrastructure operations including virtualization platforms storage backup performance monitoring security compliance capacity planning and automation The role provides advanced L2L3 support leads deep technical troubleshooting supports DR activities and ensures adherence to Quanta security compliance and operational standards across on premises environments
Key Responsibilities
1 Server Provisioning Lifecycle Management
Perform server provisioning and resource allocation as per approved standards
Manage server lifecycle including build configuration scaling maintenance and decommissioning
Install and configure guest virtual machine operating systems
Execute startstop operations for servers and VMs as part of planned and operational activities
Provide hands and feet support for identified server rooms excluding CoLo data centers
2 Virtualization Hypervisor Administration
Administer VMware and Hyper V environments
Configure and manage
oHA and DRS settings
oResource pools
oAffinity and anti affinity rules
Assist with cluster sizing failover behavior DR runbooks recovery sequencing and DR drills
Perform deep triage across infrastructure layers including compute network storage control plane and identity
Lead technical troubleshooting and escalations with VMware Microsoft and storage vendors
3 Monitoring Performance Health Checks
Perform remote host monitoring and performance tuning
Conduct regular health checks including alarms system roles and configuration validation
Monitor servers using Dynatrace
Perform detailed technical troubleshooting of infrastructure performance issues
Analyse datastore performance latency queue depth and multipathing behavior in coordination with storage teams
4 Patch Security Compliance Management
Execute monthly patch management for servers and hypervisors
Implement CIS Benchmarks for platform hardening
Apply server and hypervisor hardening standards including secure configurations logging policies and privileged access controls
Ensure adherence to Quanta compliance security standards and governance guardrails
5 Backup Recovery Operations
Manage backup operations for production and non production workloads as per Quanta policies
Monitor backup jobs and perform daily backup health checks
Troubleshoot backup failures and execute scheduled or ad hoc restore requests
Apply and manage backup policies
Tune backup performance by optimizing
oThroughput and concurrency
oProxy sizing
oNetwork paths
oStorage IO performance
Lead root cause analysis for chronic backup failures
Participate in annual DR activities and DR drills
6 Storage Management
Implement storage provisioning requests and access controls as per approved standards
Manage storage operations
oCreate delete sync storage blobs
oTrack datastore LUN and volume utilization
oMonitor thin provisioning risks and snapshot reserve usage
Perform standard tasks
oDatastore expansion
oVM disk extension
Execute snapshot creation and removal policies and manage snapshot growth risks
Perform basic storage performance troubleshooting
Assist Quanta in defining
oStorage tiers
oStorage resiliency and DR procedures
7 Capacity Planning Reporting
Recommend capacity planning for servers virtualization backup and storage
Produce weekly reports including
oBackup success rates
oFailure trends
oMissed backups
Generate capacity planning and forecasting reports for storage and infrastructure
8 Automation Operational Excellence
Develop and maintain automation using PowerShell or equivalent scripting tools
Automate
oServer and VM provisioning
oPatch orchestration
oBackup validation
oHealth checks
oCompliance verification
oReporting and failure remediation
Maintain CMDB and inventory updates including storage mapping documentation
Plan and execute firmware upgrades non disruptive updates and controller upgrades
Collect diagnostic data logs performance metrics error signatures for L3vendor escalation
Required Skills Experience
5 years of experience in on premises server virtualization storage and backup support
Strong hands on experience with
oVMware and Hyper V
oEnterprise backup solution
