Job Posting Title:
Senior WorkdayAnalyst
----

Hiring Department:
Dell Medical School
----

Position Open To:
All Applicants
----

Weekly Scheduled Hours:
40
----

FLSA Status:
Exempt from FLSA
----

Earliest Start Date:
Immediately
----

Position Duration:
Expected to Continue
----

Location:
AUSTIN, TX
----

Job Details:
General Notes

As part of UT Dell Medical School transformation into a world-class academic health enterprise, we are launching an Enterprise Human Capital Management (HCM) transformation centered on Workday, beginning in Fall 2026. To support this approximately 18-month implementation, we are recruiting both permanent and project-based HR and technology professionals who will help design, implement, and optimize Workday. This is a unique opportunity to build the foundational HR technology platform that will support the future University of Texas Dell Medical Center and the broader academic health enterprise.

The Senior Workday Analyst provides advanced application configuration, optimization, and escalated support to ensure reliability, security, and compliance across enterprise platforms within the healthcare organization. This role supports strategic initiatives that enhance application performance and advance enterprise goals through best practices and process improvements.

Purpose

The Senior Workday Analyst provides advanced application configuration, optimization, and escalated support to ensure reliability, security, and compliance across enterprise platforms within the healthcare organization. Reporting to the Enterprise Application Manager or another IT leader, this role manages complex troubleshooting, participates in major upgrade projects, mentors analysts, and collaborates with stakeholders to align technology solutions with organizational objectives.

The Senior Workday Analyst contributes to strategic initiatives that enhance application performance and supports enterprise goals through best practices and process improvements.

Responsibilities

Advanced Application Support and Troubleshooting

• Provide senior-level support for complex application issues and escalations.
• Perform root cause analysis and develop sustainable solutions for recurring problems.
• Coordinate with vendors and internal teams to resolve critical issues and ensure high availability.
• Collaborate with stakeholders to understand business needs and ensure solutions meet organizational objectives.

System Configuration and Optimization

• Implement advanced configurations and integrations to support business workflows.
• Contribute to application roadmapping and prioritization of enhancements to align with organizational strategy.
• Participate in major upgrade projects by managing configuration and validation tasks.
• Ensure compliance with security and organizational standards during all changes.
• Partner with business units to design and refine processes and workflows that improve efficiency and user experience.

Project Participation and Testing

• Lead medium- to large-scale projects or workstreams within large, complex initiatives.
• Develop and execute comprehensive test plans for complex system changes.
• Coordinate go-live activities and ensure successful post-implementation support.
• Engage stakeholders throughout project phases to validate requirements and deliverables.

Documentation and Reporting

• Create detailed technical documentation, including configuration guides and workflow diagrams.
• Prepare reports on system performance, utilization, and compliance metrics.
• Maintain version control and ensure documentation meets audit requirements.
• Develop process documentation and contribute to organizational knowledge management.

Mentorship and Training

• Provide guidance on troubleshooting, configuration standards, and project tasks.
• Assist with onboarding and skill development for new analysts.
• Support training efforts for end users and technical staff as needed.
• Mentor junior analysts by sharing knowledge and best practices.

Marginal or Periodic Functions

• Assist with vendor evaluations and contract reviews.
• Participate in disaster recovery planning and testing.
• Attend professional development sessions and technology conferences.
• Adhere to internal controls and reporting structure.
• Perform related duties as assigned.

Knowledge, Skills, and Abilities

Technical Expertise

• Demonstrate advanced knowledge of application management and support.
• Apply proficiency in relevant tools and technologies to optimize system performance.
• Troubleshoot complex technical issues and implement sustainable solutions.

Problem Solving

• Analyze complex issues using structured methods to identify root causes.
• Develop practical, effective solutions that address systemic problems.
• Anticipate risks and implement mitigation strategies proactively.

Communication

• Communicate technical concepts clearly to non-technical stakeholders.
• Prepare concise documentation and reports for diverse audiences.
• Maintain open, professional dialogue across teams and leadership levels.

Project Management

• Organize and manage multiple priorities effectively.
• Apply project methodologies, including Agile and Scrum, to deliver on time and within scope.
• Coordinate resources and communicate timelines to stakeholders.

Collaboration

• Build strong relationships with business and technical partners.
• Work effectively in cross-functional teams to achieve shared goals.
• Encourage knowledge sharing and foster a cooperative work environment.

Customer Focus

• Build strong partnerships with stakeholders to deliver value.
• Anticipate organizational needs and align solutions with business goals.
• Provide proactive recommendations for system improvements.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of five years of experience in application support, configuration, or systems analysis.
• Minimum of two years of experience providing technical support and stakeholder engagement for healthcare finance and revenue cycle systems.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Master's degree in Computer Science, Information Technology, or a related field.
• Minimum of six years of experience in healthcare application support, including project leadership responsibilities.
• Experience with enterprise-level application platforms and integrations.
• Demonstrated project leadership responsibilities and participation in multi-stakeholder initiatives.

Licenses/Registrations/Certifications

Required

• None.

Preferred

• ITIL Foundation Certification.
• Project Management Professional (PMP) Certification.
• Industry certifications such as VMware VCP, AWS Certified Solutions Architect, or Microsoft Azure Solutions Architect.

Salary Range

$100,439+ depending on qualifications

Working Conditions

• Standard office environment.
• Repetitive use of a keyboard.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section, where you may upload multiple files. Before submitting your online job application, ensure that all Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current University employees and contingent workers: As a current university employee or contingent worker, you must apply within Workday by searching Find UT Jobs. Log in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu, and update your Professional Profile before applying. This information will be pulled into your application. The application is one page, and you will be prompted to upload your resume. In addition, you must respond to the application questions to upload any additional Required Materials noted above.

According to Executive Order No. GA-48 of the State of Texas, for all positions that research, work on, or have access to critical infrastructure as defined in Section 117.001(2), Business and Commerce Code, it is required that both candidates for employment and employees have the ability to maintain the security or integrity of the infrastructure.

Employment Eligibility:
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility:
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.