ESSENTIAL JOBDUTIES & RESPONSIBILITES:

Integration Support & Operations 

• Provide ongoing production support for Workday integrations supporting HR and Finance business processes.  

• Monitor integration health and proactively identify, troubleshoot, and resolve integration issues.  

• Perform integration restarts, error resolution, root cause analysis, and corrective actions.  

• Respond to incidents, service requests, and production support tickets within established service level expectations. 

• Maintainintegrationdocumentation, support procedures, and operational runbooks. 

• Participate in on-call support activities asrequired. 

Integration Development 

• Design, build, test, deploy, and maintain new Workday integrations.  

• Develop scalable and secure integration solutions using Workday-native technologies and external APIs.  

• Partner with business stakeholders to gather requirements and translate them into technical solutions.  

• Perform impact assessments and recommend integration architecture improvements.  

• Ensure integrations adhere to security, governance, and data privacy requirements.  

Workday Technical Expertise 

• Develop and maintain integrations utilizing:  

• Workday Studio  

• Enterprise Interface Builder (EIB)  

• Cloud Connect  

• Core Connectors  

• Workday APIs  

• REST and SOAP web services 

• Reports-as-a-Service (RaaS) 

• Workday Orchestrate / Orchestration 

• Workday reporting and calculated fields 

• Support inbound, outbound, and middleware-based integration architectures. 

• Collaborate with internal and external partners to troubleshoot data exchange issues. 

SDLC, Change Management & Governance 

• Follow established Software Development Life Cycle (SDLC) processes.  

• Participate in solution design reviews, testing, deployment planning, and post-production validation.  

• Support release management and change control processes.  

• Create and maintain technical specifications, deployment documentation, and support materials.  

• Utilize project and service management tools such as Jira, ServiceNow, and Salesforce to manage work activities and support requests.  

QUALIFICATIONS (KNOWLEDGE, SKILLS & ABILITIES): 

Required Qualifications 

• Bachelor’s degree in information technology, Computer Science, Information Systems, or equivalent professional experience.  

• Minimum5 years of hands-on Workday integration development experience. 

• Strong experience supporting bothWorkday HCM and Workday Financials integrations. 

• Provenexpertisewith: 

• Workday Studio 

• Enterprise Interface Builder (EIB) 

• Cloud Connect 

• Workday APIs (REST and SOAP) 

• Reports-as-a-Service (RaaS) 

• Workday Reporting and Calculated Fields 

• Workday Orchestrate / Orchestration 

• Experience troubleshooting complex integration issues in production environments. 

• Strong understanding of XML, XSLT, JSON, web services, and API integrations. 

• Demonstrated experience supporting Workday’s semi-annual release process, including release review, impact assessment, regression testing, and remediation of integration-related issues.

• Experience working within structured SDLC andchangemanagement processes. 

• Hands-on experience using Jira, ServiceNow, Salesforce, or similar enterprise platforms. 

• Strong analytical, troubleshooting, and problem-solving skills. 

• Excellent verbal and written communication skills. 

Preferred Qualifications 

• Workday Certification or Workday Pro Certification. 

• Experience developing and deployingWorkday Extendapplications. 

• Experience with middleware platforms and enterprise integration patterns. 

• Experience supporting global Workday implementations. 

• Familiarity with security frameworks, data governance, and compliance requirements. 

• Experience mentoring junior developers and contributing to technical best practices. 

Leadership & Professional Competencies 

The successful candidate will demonstrate: 

• Exceptional attention to detail and commitment to quality.  

• Strong customer service orientation and responsiveness.  

• Servant leadership mindset with a willingness to support team success.  

• Collaborative approach and ability to work effectively within a team environment.  

• Ability to prioritize multiple initiatives in a fast-paced environment.  

• Strong ownership, accountability, and follow-through.  

• Continuous learning mindset and passion for improving processes and solutions. 

Key Competencies 

• Excellent interpersonal,collaborationand communication skills with the ability to interact withFinance, HR, IT, andCybersecurity teamsacross all levels of the organization

• Demonstrated ability to effectively organize and prioritize work to meet established deadlines

• Excellent problem solving, critical thinking and decision-making skills

• Strong understanding of risk management principles and mitigation strategies 

• Strong analytical and documentation skills 

Team Structure 

This role will be part of the Workday technology team and will work closely with a small group of Workday integration developers, HR and Finance stakeholders, application support teams, and external vendors to deliver reliable and innovative integration solutions across the enterprise. 

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