As a Senior Workday Engagement Manager in Kainos, you'll fully manage the successful implementation of Workday solutions for customers by working closely with customer business teams and internal delivery teams to drive the scope, definition and delivery of solutions that are fit for purpose and commercially viable. You'll take accountability for the complete delivery lifecycle alongside the sales and capability Solution Architects. You'll manage all aspects of your projects, which will typically be either one large, complex project or multiple smaller projects. This will include project planning, resourcing, milestone tracking, commercial management and customer satisfaction.
- Commercially managing the implementation of global Workday programs from pre-sales through implementation to hand over to AMS (Application Management Services).
- Acting as the key client interface between functional and technical teams and the client.
- Pragmatically offering domain experience (HCM, Fins, Payroll or where relevant to a Workday Capability) to provide functional insight and thought-leadership.
- Managing all aspects of delivery including project planning, resourcing, milestone tracking, commercial management and customer satisfaction.
- Leading and supporting blended teams of colleagues, client and partner resources to share knowledge and develop an integrated delivery ethic.
- Agreeing objectives, outputs, milestones, timescale with client, together with associated contract and commercial terms.
- Identifying requirements, business processes, application configurations, testing plans and other artefacts to be documented to ensure shared understanding and facilitate knowledge transfer.
- Creating well structured & accurate deliverables and presenting to client steering level groups to secure proposed recommendations and agreement.
- Identifying and actioning appropriately opportunities to win business, including negotiating and closing at a senior client level.
- Contributing to supporting and growing the Kainos Way of delivering with excellence to our clients by partnering with Kainos colleagues and mentoring other EMs at Kainos by example and intentional collaboration.
MINIMUM (ESSENTIAL) REQUIREMENTS:
- Experience in implementing back office systems with direct experience in the successful delivery of solutions within a consulting environment/ IT services environment
- Full lifecycle project management experience, from initial opportunity through to requirement development / definition, functional solution design, implementation, data-migration, system testing, user acceptance testing, go-live and service management
- Demonstrable deployment service delivery experience with a consulting / IT services environment.
- Excellent customer focus, able to assess customer needs, build relationships and manage customer expectations. You will be able to intervene effectively and resolve customer escalations appropriately
- Commercial experience of managing and supporting geographically distributed and blended teams of colleagues, client and partner resources to share knowledge and develop an integrated delivery ethic
- Excellent commercial management, influencing and negotiation skills
- Excellent communicator, able to communicate with customers and colleagues with impact and credibility. Sound ability to formally present to senior Client audiences
- An emerging role model within Kainos and wider Workday ecosystem
- Excellent business writing skills with experience in the production of business cases, requirement documentation, tender documents, contracts, statements of work and change requests
- Demonstrable success in identifying and taking appropriate action on opportunities for additional business.
- Ability to provide effective pre-sales support as required, including devising and costing viable, winning solutions working closely with a sales team
- Ability to work to tight deadlines and make sensible decisions under pressure taking a balanced view of customer demands and Kainos commercials
- Ability to widen and maintain a network of external contacts
- Understanding of risk management and able to manage risk
- Able, if required, to travel to customer sites in the same region (minimal out of region travel may also be required)
- Support the operations function ensure that our consultant pool is used in the most commercially advantageous way, balancing development needs and personal preferences
DESIRABLE:
- Professional qualifications where applicable in your Capability
- Develop and deliver products/offerings and services that differentiate Kainos in the marketplace
- Identify talent for rapid development within the capability
- Experience of managing, mentoring and developing teams
- Working with Workday or other SaaS delivery methodologies
- Strong functional domain expertise including areas such as HR and Finance (including Payroll)
