Site: Mass General Brigham Health Plan Holding Company, Inc.
Responsible for designing, implementing, maintaining, and optimizing complex telecommunications systems and networks, including CX1 platform administration and Azure-based infrastructure. This position plays a critical role in ensuring the efficient and reliable transmission of voice, data, and multimedia communications within an organization. Oversees systems administration activities related to CX1 and other enterprise communication tools, ensuring performance, security, and scalability in cloud environments. Provides guidance and mentorship to other telecommunications engineers.
Essential Functions
-Designs and implements telecommunications networks and systems based on organizational requirements and industry best practices.
-Monitors and maintains the performance and reliability of existing telecommunications systems.
-Assesses the current and future capacity requirements of the network infrastructure.
-Collaborates with telecommunications vendors and service providers to procure equipment, negotiate contracts, and manage service-level agreements.
-Implements and maintains robust security measures to protect telecommunications networks from unauthorized access, data breaches, and other security threats.
-Provides technical leadership and guidance to junior engineers and technicians.
-Creates and maintains detailed technical documentation, including network diagrams, configurations, and operating procedures.
QualificationsEducation- Bachelor's Degree required; experience can be considered in lieu of a degree
Experience- At least 5-7 years of experience in telecommunications engineering required
Knowledge, Skills, and Abilities- Strong knowledge of telecommunications principles, technologies, and protocols (e.g., IP, VoIP, SIP, MPLS, Ethernet).
- Proficiency in network design and implementation using industry-standard tools and technologies.
- In-depth understanding of network security concepts and practices.
- Experience with telecommunications equipment, such as switches, routers, PBX systems, and VoIP gateways.
- Familiarity with industry standards and regulatory compliance requirements (e.g., FCC, ITU-T, IEEE).
- Excellent analytical, problem-solving, and troubleshooting skills.
Additional Job Details (if applicable)Working Conditions - While this position is designated as remote, all employees, including those classified as remote, may be required to attend meetings, trainings, or other necessary functions onsite at a Mass General Brigham location on an as-needed basis. Reasonable notice will be provided for any required in-person attendance
- M-F Eastern Business Hours required
- Flexibility for business needs to be onsite needed
- Remote workdays require a stable, secure, quiet, and compliant workspace
Remote TypeHybrid
Work Location399 Revolution Drive
Scheduled Weekly Hours40
Employee TypeRegular
Work ShiftDay (United States of America)
Pay Range$93,953.60 - $136,739.20/Annual
Grade7
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
