Job Description

CapTech's Customer Experience (CX) team seeks a Senior Visual Designer / Product Designer with a track record of designing sophisticated user experience and digital brand experiences that are visually striking, brand-forward, and accessible.

Our designers are passionate problem-solvers who bring both creativity and craft to complex business challenges. They elevate the visual quality of our products and services, keeping pace with evolving design methods, tools, and technologies.

This could be the position for you if:
• You are a visual storyteller with a portfolio of modern, polished, and engaging UI and brand design work across web and mobile platforms.
• You excel at designing interfaces, components, and layouts that balance beauty and usability.
• You can create everything from product UIs and prototypes to icons, brand graphics, and illustrations.
• You're comfortable working within design systems and know when to push their evolution with fresh, creative thinking.
• You enjoy collaborating with researchers, developers, analysts, and other designers to create cohesive and impactful experiences.
• You are a self-starter and are able to meet tight-deadlines, while being able to incorporate feedback from clients and Creative Directors, all while collaborating closely with project teams.

Responsibilities may include:
• Designing engaging digital experiences for web and mobile products, as well as extending and enhancing existing designs based on established design systems.
• Producing clean, informative, and concise presentations to clients and internal teams that communicate the rationale behind your designs and recommendations.
• Presenting design concepts and rationale to clients and internal teams in a clear and compelling manner.
• Conducting competitive brand or experience analyses and delivering innovative solutions and recommendations.
• Consulting with clients and team members about the benefits of accessible design.
• Contributing to and supporting the creation of personas, customer journeys, and prototypes that follow interaction design and usability best practices.
• Incorporating user research, customer insights, and usability testing results to inform design decisions.
• Collaborating with developers to ensure design fidelity and accessibility.
• Researching and understanding design and technology trends and helping determine their relevance for our recommended solutions.
• Exploring and leveraging AI-powered design tools and workflows, staying current with emerging technologies, and experimenting with new approaches to enhance creativity, efficiency, and impact.

Qualifications
• 3-5 years of professional experience, ideally in a consulting or agency context.
• 4-year+ degree in Design or a related field.
• Strong written, verbal, conceptual, and visual communication skills.
• Proficiency in designing developer-ready visual assets and UI components in Figma is required, with preference given to candidates who demonstrate expertise in organizing files for clarity, applying consistent styles and naming conventions, and utilizing advanced features such as auto layout, component libraries, variables, and design tokens to support scalable and efficient design handoff.
• Proficiency with Illustrator, Photoshop, and InDesign, as well as PowerPoint.
• Working familiarity with the role of Product Designer is a plus.
• Familiarity with user research tools (e.g., Optimal Workshop, UserTesting, SurveyMonkey) is a plus.
• Experience with video editing and motion design is a plus
• Working knowledge of Agile product development lifecycles and practices is a plus.
• Familiarity with WCAG and accessibility standards is a plus.

Please include a link to your online portfolio with your application in order to be considered.

Additional Information

We want everyone at CapTech to be able to envision a lasting and rewarding career here, which is why we offer a variety of career paths based on your skills and passions. You decide where and how you want to develop, and we help get you there with customizable career progression and a comprehensive benefits package to support you along the way. Alongside our suite of traditional benefits encompassing generous PTO, health coverage, disability insurance, paid family leave and more, we've launched extended benefits to help meet our employees' needs.

• CapTech is committed to providing a flexible work environment and helping our employees achieve a work-life balance that suits their individual needs. Employees must be available to work onsite in a client location or a CapTech office as requested. We allow CapTech employees to work remotely when compatible with CapTech and client needs.
• Learning & Development - Programs offering certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths
• Modern Health -A mental health and well-being platform that provides 1:1 care, group support sessions, and self-serve resources to support employees and their families through life's ups and downs
• Carrot Fertility -Inclusive fertility and family-forming coverage for all paths to parenthood - including adoption, surrogacy, fertility treatments, pregnancy, and more - and opportunities for employer-sponsored funds to help pay for care
• Fringe -A company paid stipend program for personalized lifestyle benefits, allowing employees to choose benefits that matter most to them - ranging from vendors like Netflix, Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more
• Employee Resource Groups - Employee-led committees that embrace and incorporate diversity and inclusion into our day-to-day operations
• Philanthropic Partnerships - Opportunities to engage in partnerships and pro-bono projects that support our communities.
• 401(k) Matching - Generous matching and no vesting period to help you continue to build financial wellness