Global Partners

Senior Vice President, Retail Operations

Global Partners • $309K — $495K *
Waltham, MA 02453In-Person
Retail & Consumer Goods
Less than 5 years of experience
3 weeks ago
Job Overview by Ladders

Qualifications

  • Minimum 5 years of executive leadership experience in a food or retail environment.
  • Demonstrated full P&L responsibility in a complex business.
  • Proven track record in transforming businesses and innovating strategies.
  • Experience with fresh, made-to-order or prepared food operations.
  • Strong understanding of customer needs and hospitality excellence.

Responsibilities

  • Establish and implement the vision and strategic direction for the retail division.
  • Lead a diverse team of operational leaders across multiple functions.
  • Oversee development and execution of standard operating procedures for operations.
  • Foster continuous improvement and inspire a proactive team culture.
  • Ensure compliance with performance metrics and best practices for retail operations.

Benefits

  • Competitive salaries with growth opportunities.
  • Comprehensive health and wellness benefits including medical and dental.
  • 401(k) plan with matching contributions.
  • Tuition reimbursement available after six months of service.
Full Job Description
Job Summary:
In support of its differentiated retail strategy, Global Partners has created a new executive level position. This is a key leadership role in the company as this individual will provide strategic leadership and hands-on operational guidance for Global's retail markets and associated support teams. This includes a keen awareness of healthy lifestyle, clean ingredients and diet, and how to deliver those to the marketplace guests. This leader is directly accountable for building teams who will execute strategies to achieve the retail organization's short- and long-term performance goals, including revenue growth, operational KPls, profitability/margin targets, as well as inspiring hospitality standards and culture for employee and guests. The Senior Vice President, Retail ensures efficient operations and effective systems to accomplish Global's performance goals, along with the overarching corporate vision, strategy, and values.

Job Description:
  • Partner with the executive leadership team to establish, communicate, and implement the vision, mission, and strategic direction of Global's retail division.
  • Lead a team of operational leaders and associated support function, including Food Service, Culinary, Merchandise Markets, Merchandising, Marketing, Asset Protection, and Franchise Relations.
  • Collaboratively set and lead the execution of standard operating procedures for the physical markets and operations team, assigning accountability and driving ownership.
  • In concert with team members, formulate strategy, look, feel, and design of markets.
  • Monitor and drive team engagement across locations and partner with the HR team to create strategies and actions to address opportunities and issues Create and execute recurring mechanisms to actively listen to employees at all levels, to be visible, and to support a culture of positive employee engagement and trust.
  • Engage leadership to inspire a culture of sustainable continuous improvement.
  • Deliver frictionless, innovative, and opportunistic solutions to our retail marketplace customers.
  • Deliver great guest experience in markets in accordance with the defined hospitality and service standard operating procedures.
  • Maintain collaborative partnerships within the division and foster relationships and effective teamwork to drive continuous improvement.
  • Maintain collaborative partnerships outside of the division with key departments and colleagues, such as Information Technology, Finance, Construction, and Human Resources.
  • Work with the Regional VPs to ensure that our markets are operating in a Best-of-Class manner, delivering on all SOPs and achieving all established performance metrics.
  • Monitor and actively manage the team's workload and resources to ensure deliverables are met.
  • Lead designated programs/projects that are critical to the success of the retail organization.
  • Work with executive leadership to determine priorities and set growth targets and plans for individual brands and the retail division.
  • Monitor all audits regionally, internally and third party for timely completion and positive outcome, taking corrective action when and where necessary.
  • Review all reporting to make certain that each region is performing all internal processes.
  • Represent Global Partners as a whole and gain broad knowledge of all aspects of the business.
  • Has held full P&L responsibility in a business of relevant scale and complexity. Broadly experienced, future focused leader with a balance of operational expertise and commercial orientation.
  • Food Industry Experience: Experience in a multi-location food business including retail, restaurants, and other hospitality platforms. As an ideal, has worked with fresh, made-to-order or prepared foods. Experience with forward-thinking and innovative food trends is desirable.
  • Transformation: Challenges the "status quo"' to drive innovation and transformation and enhance business results.
  • Has redefined businesses through novel ideas, such as building new products, capabilities or business models, or expanding beyond the core business.
  • Guest Experience: Customer-orientated leader who cultivates a proactive understanding of core customer needs.
  • Strong commercial orientation with experience across sales, marketing, and consumer-focused go-to-market strategy is ideal.
  • Entrepreneurial mindset. Aligns with Global's culture of a "well-funded startup".
  • Player/coach. Willing to roll up their sleeves. Scrappy and hands-on.
  • Confident but humble. Low ego.
  • Inspirational, with the ability to apply sound business practices to management and change management processes.
  • Understands it's about the team and the product, not the individual.
  • Flexibility to thrive in a nimble environment where priorities can change, and resources are not abundant.
  • Results driven. Sets clear, measurable objectives. Continuously looks for ways to improve performance.
  • Brings forward-thinking and cutting-edge thought leadership. "Passionate about today, and the next big thing."
  • Oozes warmth and leads with a hospitality mentality and models expectations for retail markets.
  • Leads with integrity, truthfulness, and knowledge that promotes a service culture.


Additional Job Description:

Pay Range:

$309,700.00 - $495,300.00

The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.

Our Commitments to You
  • Coins! We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development.
  • Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
  • The Road Ahead - We offer 401k and a match component!
  • Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.


What to Expect From the Hiring Process

We value passion and potential. Please apply if you're qualified and interested-we'd love to hear from you.

A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match.

Interviews are conducted virtually and in person, depending on the role. We'll provide more details about next steps if selected to move forward.

About Global Partners

Global Partners is a subsidiaries and their predecessors have served the energy needs of businesses, industrial enterprises and government agencies throughout the Northeast. We have grown with our customers. Today, Global Partners LP, a FORTUNE 500 company, is a leader in the storage, distribution and marketing of energy products across the Northeast.

Global Partners Careers

Join the dynamic team at Global Partners, a leader in industry innovation and growth. As a pivotal player in our sector, we offer unparalleled job opportunities that propel your career to new heights. At Global Partners, we are committed to fostering a culture of diversity and leadership, making it an ideal place for ambitious professionals to thrive.

Work You’ll Do

At Global Partners, you will engage in meaningful work that directly impacts our company and the industry. Our team is at the forefront of innovation, driving change and offering solutions that make a real difference. Whether you are looking to lead projects, collaborate with experts, or innovate in your field, Global Partners provides a platform for professional growth and development.

Join Our Market-Leading Team

We are proud to host a diverse and talented team, with over 20,000 dedicated professionals who excel at combining technology, industry expertise, and digital innovation. By joining our team, you will work alongside leaders in various fields, contributing to projects that reshape our industry.

Innovative Work and Career Development

Global Partners is not just a company; it's a place where you can shape your future. We offer a range of job opportunities, from internships to full-time positions, each providing a unique chance to develop your skills and advance your career. Our commitment to professional development is reflected in our robust training programs, including leadership development and diversity training, ensuring every team member is equipped for success.

Be Part of a Great Team

Our culture is built on collaboration and respect, with a focus on creating a workplace where everyone can succeed. We value the contributions of each team member and encourage creativity and innovation. The synergy of our team makes Global Partners a beacon of excellence in the industry.

Explore Job Opportunities and Benefits

Global Partners offers a competitive array of benefits designed to support the health, well-being, and financial security of our employees and their families. From comprehensive health benefits to performance bonuses, we ensure our team is well taken care of.

Future-Proof Your Career

With Global Partners, your career is future-proof. Dive into a range of positions that challenge you to grow and learn. Our hiring process is designed to identify and nurture talent, ensuring that the right skills are matched with the right opportunities.

Stay Connected

- **Join Our Team**: Search open positions that match your skills and interests. We are always on the lookout for passionate, curious, and solution-driven team players. - **Keep Up to Date**: Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. - **Job Alert Emails**: Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Global Partners. At Global Partners, we are more than just a company—we are a community. We invite you to bring your skills, curiosity, and enthusiasm as you join a team that values growth, leadership, and innovation. Explore the possibilities with us and advance your career in ways only possible at Global Partners.
Learn more about Global Partners
Market Cap
$1.1 billion
Industry
Energy & Utilities
Net Income
$102.2 million
Founded
1933
5 Year Trend
+10%
Revenue
$8.3 billion
NASDAQ
GLP
* Ladders Estimates

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