Overview

The Senior Vice President, Program Management is a senior delivery executive who sets the standard for how Razorfish delivers - commercially, operationally, and from the client's perspective. This leader owns delivery, drives the EDGE connected delivery model across the organization, and is accountable for the intersection of delivery excellence, margin performance, AI-augmented operations, and measurable client outcomes.

At this level, the ability to think critically and solution in real time is not a soft skill - it is a core leadership requirement. The SVP, Program Management operates in complex, high-stakes environments where ambiguity is constant, decisions need to be made quickly, and the cost of getting it wrong is felt by clients, teams, and the business. This leader brings structured thinking, pattern recognition, and creative problem-solving to every challenge - and creates that capability in the team around them.

The market is demanding more: AI-powered delivery infrastructure, implementation discipline, outcome accountability, and board-level credibility. The SVP, Program Management is Razorfish's answer - a senior delivery leader who combines the creative agility and cultural fluency of a world-class agency with the operational rigor and measurable outcomes that clients now expect as standard. This is not a back-office function. It is a strategic differentiator and a competitive moat.

Responsibilities

Own delivery as a growth engine. Delivery at this level is not execution management - it is business development. The SVP, PM is accountable for ensuring that how Razorfish delivers creates the commercial confidence and client trust that generates retention, expansion, and new business. Every engagement is a demonstration of the Razorfish standard.

Lead the EDGE connected delivery model. Operate as the senior owner and architect of the EDGE framework across the organization - ensuring that Outcome • Scope • Design • Build • Execute • Measure • Optimize is not a slide but a living operating model. Drive organizational adoption across CS, Finance, Capabilities, and cross-agency partners with clear decision rights and shared accountability at every stage.

Build AI into the delivery infrastructure. Lead the integration of AI into delivery operations across the portfolio - not as a pilot or a feature, but as the engine. Resourcing models, briefing protocols, QA processes, financial reporting, and client-facing measurement should all be AI-augmented within 12 months. This is the gap that separates Razorfish from legacy agency models in client and competitive perception. If delivery isn't 30-40% AI-powered, the organization is falling behind.

Own the measurement story. Build the reporting infrastructure that connects delivery execution to client business KPIs. Walk into every QBR with a direct, defensible line from delivery activity to business outcomes. Clients demand tangible business results, not activity reports - the SVP who delivers this earns the strategic seat at the table and keeps it.

CRM & AI Growth Delivery. Lead and govern delivery of CRM, personalization, and AI-enabled programs that drive measurable business outcomes for clients - revenue growth, customer retention, lifetime value improvement. Partner with CS and Capabilities to ensure delivery connects to the growth metrics clients care about, and that Razorfish can demonstrate that connection clearly.

Connected Team Governance. Eliminate the internal friction that undermines delivery. Build and enforce One Team governance across CS, Finance, Capabilities, and cross-agency partners so that resourcing decisions, scope changes, and financial risks are shared and resolved at the leadership level - before they reach the work. Clients should feel a unified team, not a coalition of disciplines.

Critical Thinking & Real-Time Solutioning. Lead delivery through complexity with clear thinking and decisive action. When engagements face scope challenges, resource gaps, client escalations, or financial risk, the SVP is the senior voice that diagnoses the situation accurately, builds the right solution quickly, and steers the team and client to resolution. Model the problem-solving discipline that cascades through the delivery organization and sets the standard for how Razorfish handles adversity.

Commercial Discipline. Drive scope integrity from opportunity through delivery. Ensure that scopes are validated before commitment, financial baselines are established before work begins, and change control is enforced rather than absorbed. Lead the most complex and high-stakes scoping conversations with executive clients - driving trade-offs that protect both client outcomes and commercial health.

Anchor Account Leadership. Own delivery on one or more large anchor accounts at the most senior level - maintaining executive client relationships, leading strategic delivery planning, and ensuring that the organization's highest-value engagements receive the continuity and quality of oversight they require. The anchor account is where the SVP's presence signals Razorfish's commitment to the relationship and the work.

Talent Density. Protect the right people on the right accounts across the portfolio. Ensure that key engagements are resourced with the talent density that earns client loyalty and justifies Razorfish's positioning. Identify and close staffing gaps before they become client and margin problems.

Organizational Delivery Standard. Own the delivery methodology and make it visible. Codify how Razorfish delivers, give it operational specificity, and ensure that every PM on the team operates from the same framework. Create training, onboarding, and governance infrastructure that scales the best of what works rather than leaving it on individual accounts.

Cross-Agency Architecture. Architect and govern delivery when sister agencies are involved. Establish clear ownership, decision rights, and financial partnership rules so that integrated engagements run as one connected system rather than a fragmented set of parallel tracks.

PM Team Leadership. Manage, coach, and grow a team of Program Managers and senior delivery leaders across the portfolio. Set the performance standard, build career development pathways, and create a culture of delivery excellence that attracts and retains strong talent. Ensure the team has the frameworks, feedback, and growth opportunities to operate at the level the portfolio demands - and to develop into the next generation of delivery leadership at Razorfish.

Qualifications

• 15+ years of delivery leadership at the senior executive level
• Demonstrated experience owning and managing large anchor accounts at the executive client level - serving as the senior delivery relationship owner across multi-year, high-value engagements
• Proven track record of managing, coaching, and scaling teams of Program Managers and delivery leaders - building capability, setting standards, and developing talent at multiple levels of seniority
• Demonstrated track record of leading delivery as a commercial and strategic function - not just an operational one - with measurable impact on client retention, account growth, and margin performance
• Deep expertise across CRM, personalization, AI-enabled delivery, digital transformation, and integrated cross-channel programs
• Fluency in AI delivery infrastructure and a clear, actionable point of view on how to operationalize AI in resourcing, briefing, QA, and client reporting - not as a future aspiration but as a current priority
• Executive presence and the credibility to lead complex scoping and commercial negotiations with C-suite clients, with a track record of building board-level trust
• Experience building and enforcing cross-functional delivery governance across CS, Finance, Capabilities, and cross-agency partners - with clear decision rights and shared accountability
• Deep financial management fluency - margin, burn, forecasting, commercial risk, and portfolio-level performance - with the ability to connect delivery data to business outcomes in client-facing settings
• Experience with Agile, Waterfall, and Hybrid delivery at the enterprise and transformational program level
• A demonstrated track record of building, coaching, and scaling high-performing delivery teams with a culture of excellence, accountability, and continuous improvement
• Working knowledge of Publicis Groupe capabilities and cross-agency delivery architecture
• Exceptional critical thinking and real-time problem-solving ability - with a track record of navigating complex, ambiguous delivery situations, identifying root causes under pressure, and building practical solutions that keep engagements on track and clients confident

Additional information

The Power of One starts with our people! To do powerful things, we offer powerful resources.

Our best-in-class wellness and benefits offerings include:
Paid Family Care for parents and caregivers for 12 weeks or more
Monetary assistance and support for Adoption, Surrogacy and Fertility
Monetary assistance and support for pet adoption
Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
Tuition Assistance
Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
Matching Gifts programs
Flexible working arrangements
'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Compensation Range: USD $180,215.00 - USD $299,637.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. This role may also be eligible for bonus or incentive compensation. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 10/15/2026.