Purpose of the JobThe Senior Vice President, Personal Lending is accountable for the overall strategy, growth, profitability, and performance of EQ Bank's Personal Lending business, with full P&L ownership and end-to-end accountability for product performance, portfolio growth, and customer outcomes. The role oversees product strategy, product development, distribution, and business performance management across the Personal Lending portfolio.
As a key member of the Personal Banking Leadership Team, the incumbent is responsible for driving sustainable growth in existing lending products while identifying, developing, and launching new lending solutions beyond traditional mortgage offerings. This includes expanding EQ Bank's lending portfolio through innovative products, new customer segments, and adjacent lending opportunities that support long-term growth and diversification. Working closely with Product, Sales, Credit, Risk, Operations, Finance, and Technology leaders, the role ensures the successful delivery of market-leading solutions, exceptional customer experiences, and profitable business growth.
Strategic Leadership & Business Ownership- Develop and execute the strategic vision and long-term growth agenda for the Personal Lending business.
- Own business performance including portfolio growth, margin optimization, market share, productivity, customer outcomes, and profitability.
- Identifyemerging market trends, competitive threats, and growth opportunities and translate insights into actionable business strategies.
- Provide thought leadership and strategic recommendations to the EVP, Personal Banking and Executive Leadership Team.
Sales & Distribution Leadership- Lead the national mortgage sales strategy and broker channel performance.
- Establishsales objectives, performance metrics, and growth plans aligned to businessobjectives.
- Strengthen relationships with mortgage brokers, strategic partners, and industry stakeholders.
- Drive market share growth through effective sales execution and distribution channel optimization.
Credit & Risk Partnership- Provide executive leadership to the SFR Credit function.
- Partner with Enterprise Risk Management to ensure lending growthremainsaligned with approved risk appetite.
- Oversee lending policy effectiveness, portfolio quality trends, and credit performance.
- Ensureappropriate governance, controls, and escalation frameworks aremaintainedacross the lending business.
Product & Portfolio Management- Lead the Personal Lending product strategyincluding the development, business casing, and launch of new products that complement the current portfolio and enhance the client experience aligned to ourlong termstrategy.
- Oversee product design, pricing strategy, value proposition development, and lifecycle management.
- Identifymarket opportunities and emerging customer needs to support future product innovation.
- Ensure product decisions balance growth, profitability, customer experience, and risk considerations.
Mortgage Services & Operational Excellence- Oversee mortgage fulfilment, servicing and operational support functions.
- Sponsor initiatives focused on operational effectiveness, technology enablement, automation, and process improvement.
- Monitor business performance.
- Adjust strategies to meet changing market condition.
Business Strategy & Transformation- Lead enterprise lending initiatives and strategic priorities.
- Drive business planning, forecasting, portfolio optimization, and transformation programs.
- DriveEtoEoperational improvementsleveragingmodern tools and technology including the use of automation, AI, and agentic solutions.
- Sponsor initiatives focused on operational effectiveness, technology enablement, automation, and process improvement.
- Monitor business performance and adjust strategies to meet changing market conditions.
Workforce Capability & Learning- Lead and develop a team of senior leaders responsible for Credit, Sales, Product, Strategy, and Learning.
- Build leadership succession, organizational capability, and talent pipelines.
- Promote a culture consistent with EQ Bank's values of Performance, Care, and Results.
- Drive employee engagement and organizational effectiveness initiatives.
Leadership & Talent Development- Lead and develop a team of senior leaders responsible for Credit, Sales, Product, Strategy, and Learning.
- Build leadership succession, organizational capability, and talent pipelines.
- Promote a culture consistent with EQ Bank's values of Performance, Care, and Results.
- Drive employee engagement and organizational effectiveness initiatives.
Let's Talk About You!- Undergraduatedegree in Business Administration, Commerce, Finance, Economics, ora relateddiscipline.
- 15+ years of progressive experience within financial services, banking, mortgage lending, or consumer lending environments.
- 10+ years of executive leadership experience managing large-scale lending, sales, underwriting, operations, or portfolio management functions.
- 10+ years ofpeopleleadership experience leading senior leaders and large organizational teams.
- Master's degree (MBA or equivalent).
- Professional designations such as CFA, CPA, FRM, or equivalent.
- Executive leadership development certification.
Technical Knowledge - Advanced knowledge of residential mortgage lending, underwriting, servicing, and portfolio management.
- Advanced knowledge of banking regulations and regulatory requirements.
- Advanced understanding of credit risk management principles and practices.
- Advanced financial acumen and business management capabilities.
- Strong understanding of sales management and distribution channel strategy.
- Advanced knowledge of lending operations and process optimization.
- Advanced knowledge of modern and emerging lending-specific technology and applications including AI and agentic-focused solutions.
- Strong understanding of technology-enabled transformation initiatives.
Leadership Skills - Executive leadership and organizational effectiveness.
- Strategic thinking and long-term business planning.
- Talent development and succession management.
- Change leadership and organizational transformation.
- Stakeholder management and executiveinfluencing.
Communication Skills - Very complexcommunication skillsrequired.
- Regular interaction with executive leadership, regulators, industry leaders, strategic partners, and external stakeholders.
- Presenting recommendations and business strategies to executive committees.
- Negotiating and influencing decisions with senior internal and external stakeholders.
- Representingthe Bank publicly through industry events and strategic forums.
Job Complexities:- Develop and execute strategic plans that balance growth, profitability, customer outcomes, and risk managementobjectives.
- Solve complex business problems involving market conditions, regulatory requirements, customer expectations, operational effectiveness, and competitive pressures.
- Interpret economic trends and lending market conditions to make strategic recommendations.
- Lead transformation initiatives involving multiple business units, technologies, and stakeholders.
- Evaluate large volumes of business, financial, customer, market, and operational data to make informed decisions.
- Address emerging issues that mayimpactlending growth, portfolio quality, customer experience, or operational effectiveness.
- Provide leadership during periods of significant market, regulatory, or organizational change.
- Make strategic decisions that influence the long-term performance and direction of the Personal Lending business.
What we offer [For full-time permanent roles]Competitive discretionary bonus
Market leading RRSP match program
đź©ş Medical, dental, vision, life, and disability benefits
đź“ť Employee Share Purchase Plan
Maternity/Parental top-up while you care for your little one
Generous vacation policy and personal days
Virtual events to connect with your fellow colleagues
Professional development and comprehensive Career Development program
A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from EQ Bank's additional office space located at
2200-25 Ontario Street, Toronto, ON.
