Overview:
Our organization is growing quickly and expanding our footprint, and we are looking for a
passionate and organized Vice President of Operations to help fuel that momentum! As a key
member of the executive leadership team, the Vice President of Operations will drive
operational excellence across a rapidly expanding QSR brand with a mix of corporate-owned
and franchise locations. This role is responsible for scaling operations, optimizing performance,
and ensuring consistent brand execution while fostering a culture of innovation, accountability,
and guest satisfaction.
Key Responsibilities:
Strategic Leadership
-Develop and implement scalable operational strategies to support aggressive growth
targets.
-Partner with executive leadership to align operations with brand vision, financial goals,
and market expansion plans.
-Lead cross-functional initiatives to improve systems, processes, and infrastructure.
Operational Oversight:
- Manage day-to-day operations across both corporate and franchise locations.
- Ensure consistent execution of brand standards, food safety protocols, and customer
service excellence. - Monitor and analyze operational KPIs to identify trends, opportunities, and areas for
improvement.
Franchise Relations:
- Collaborate with franchisees to support operational success and brand consistency.
- Provide guidance, training, and resources to franchise partners.
- Serve as a liaison between corporate and franchise operations, balancing autonomy with
brand integrity.
Team Leadership:
- Build and lead a high-performing operations team, including regional and district
managers. - Promote a culture of accountability, continuous improvement, and employee
engagement.
- Develop leadership talent and succession planning across the organization.
Financial Management:
- Oversee operational budgets, cost controls, and financial performance.
- Drive profitability through labor optimization, inventory management, and operational
efficiencies.
Customer Experience:
- Champion initiatives that enhance speed of service, food quality, cleanliness, and overall
guest satisfaction. - Leverage customer feedback and data to inform operational improvements.
Qualifications:
- Bachelor's degree in business, Hospitality, or related field (MBA preferred).
- 10+ years of progressive leadership experience in QSR or multi-unit restaurant
operations. - Experience managing both corporate and franchise operations.
- Proven success in scaling operations in a high-growth environment.
- Strong financial acumen and analytical skills.
- Exceptional leadership, communication, and organizational abilities.
- Willingness to travel as needed.
Preferred Skills:
- Experience with franchise development and support.
- Familiarity with restaurant technology platforms (POS, scheduling, inventory, analytics).
- Expertise in process improvement methodologies (Lean, Six Sigma, etc.).
- Ability to thrive in a fast-paced, entrepreneurial environment.
