Position Purpose:The
Senior Vice President - Operations drives strategic and operational excellence for US service delivery and P&L performance. This executive role is responsible for commercial strategy design, leading cross-functional management teams through execution, embedding technological innovations into the operating model, and reporting operational outcomes directly to the Chief Operating Officer (COO).
Job Requirements:- Own the performance, P&L, and delivery of operations across a significant portion of our global footprint - clients, sites, and programs
- Set the operating standard for how Everise delivers - across markets, verticals, and channels - and hold the organization to it
- Lead the site leaders, program heads, and functional owners running the business day-to-day across our six-country footprint
- Be the operational counterpart to client executives - earn trust, hold the hard conversations, deliver on what we commit to
- Drive AI and automation into the operating model - not as a bolt-on, but as a core layer of how the work gets done
- Build the playbook for how Everise scales the next chapter - new clients, new geographies, new capabilities
- Find where complexity is hiding cost, risk, or opportunity - and be the one who moves on it
- Develop the next generation of operational leaders across markets - because scale is a people problem before it's anything else
Knowledge:- 15+ years in operations leadership, with meaningful time at the SVP level in BPO, CX, or comparable global services environments
- Track record of running multi-site, multi-country operations with direct P&L accountability
- Executive client relationship experience - you've been the person the client actually calls
- Fluency in operational transformation - AI and automation, workforce redesign, nearshore/offshore strategy, contact center technology
- Experience across healthcare, insurance, or financial services verticals - or the horsepower to get up to speed fast
- Comfort with ambiguity, competing priorities, and moving parts across time zones
- US-based, with willingness to travel across our global footprint
Compensation & BenefitsThe anticipated base salary range for this remote position is between $325,000- $350,000. In addition, Everise provides benefits including medical coverage, dental, vision, disability, 401k, and paid time off. Depending on the specific role, compensation may also include a discretionary bonus and other benefit programs. The actual compensation package may vary based on factors such as skill set, experience level, and candidate's location.If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
