Job DescriptionWe9re seeking a future team member for the role of Senior Client Service Manager to join our Client Service team. This role can be located in Boston, Everett or New York.
In this role, you9ll make an impact in the following ways:
- Serve as a senior point of contact to Major clients on moderately complex service issues and assist in developing strategy to deliver world-class client service across products or platforms.
- Collaborate with clients and influence internal stakeholders to align client needs with BNY9s commercial strategy.
- Proactively partner with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and opportunities.
- Drive and manage end-to-end client service delivery model for Major clients, including participation in strategy development, monitoring client satisfaction, and evolving the client service model.
To be successful in this role, we9re seeking the following:
- Bachelor9s degree or the equivalent combination of education and experience is required; MBA preferred.
- 7 to 10 years of total work experience in an operational area and/or client services preferred.
- Proven ability to manage moderately complex client issues and act as a central point of contact across multiple internal partners.
- Strong skills in client relationship management, service delivery, and influencing cross-functional teams.
BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $102,000 and $171,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.
