Senior VDI EngineerPosition Objectives:
The principle objective of this position is to architect and provide expert level support and strategy for the production Citrix, virtualization environment, Primary responsibility of the position is to support & manage the production CITRIX Xendesktop environment. Maintain proactive performance monitoring of the environment utilizing specific monitoring tools. Play an active role in the day-to-day support activities, administration and projects associated with Citrix VDI infrastructure/applications and maintain all the Win2008/2012 servers.
Position requirements:
- Strong knowledge of Citrix Xendesktop 7.Xarchitecture and components
- Strong knowledge of Citrix Netscalar 10.X and abovetechnology is a must
- Strong knowledge of Wyse thin clients
- Strong knowledge of smart cards or other two factor technologies and its integration with CITRIX clients.
- Good working knowledge of implementation of SSL Certificates
- Good understanding of Firewall rule implementation & troubleshooting.
- Will be required to work on an on-call rotation 24*7
- Flexible working hours would be required.
- Good knowledge of VMWare vSphere and associated products (eg vCenter, SRM)
- Strong knowledge of performance management and capacity planning.
- Strong knowledge of the SAN / EMC storage including the different SRDF types
- Good working knowledge of networking functions (i.e. function of TCP/IP, SNMP) subnetting and routing.
- Good communication and interpersonal skills
- Project Management and Documentation skills
- Service oriented, positive, committed and enthusiastic team player.
Position Responsibilities:
- Responsible for the architecture, implementation and support of a Citrix Xendesktop environment including NETSCALER components, thin clients & smartcards.
- Provide daily support for CITRIX Xenapp /Xendesktop environment with users in various geographical locations.
- Implement robust monitoring of the VDI environment using tools such as Citrix Director, Citrix Command Center and various other system monitoring tools.
- Proactively monitor Citrix & virtual environment for capacity, stress, risk and workload and take necessary remediation steps.
- Take full ownership to work with various teams to resolve any production related incidents.
- Be actively involved in the planning & implementation of new projects.
- Interface with Vendors and Internal Global Teams to ensure the environment conforms to the current standards.
- Manage Business Continuance in relation to Disaster Recovery.
- Maintain System high reliability, availability and resiliency levels.
- Provide 1st, 2nd and 3rd Level Support for the production Environments
- Proactive System Performance Monitoring (using CA, SCOM, HP/DELL/IBM ) and capacity management
- Perform system upgrades and mandatory security/OS patching.
- Provide 24*7 On call support based on rotation within the team
- Perform thorough morning checks on all critical applications using existing tools or scripts.
- Strictly abide and follow the company policy and procedures pertaining to change and incident management.
- Responsible for ensuring that all systems are deployed consistent with group standards and best practices.
- Incident and Problem management: take ownership and work with team to resolve production related issues.
- Follow groups standard security practices within the environment.
- Maintain an accurate and current hardware inventory
