Job Description

Position Title: Senior UI/UX Designer

Classification: IS27

Department/Account: Application Services

Job Code: 90000665

Work Unit: Application Development

Job Title: Information Systems Officer

Manager Title: Director, Application Services

Last Updated: January 2026

DESCRIPTION

The Senior UI/UX Designer applies advanced professional knowledge to design and deliver high-quality, accessible, and user-centered digital solutions. This role is regarded as a subject matter expert in user experience design and frequently contributes to the development of new ideas, methods, and standards.

The position works on complex and high-impact initiatives where analysis requires in-depth evaluation of multiple factors including user needs, business objectives, accessibility requirements, enterprise constraints, and public-sector policies. The Senior UI/UX Designer exercises significant independent judgment within broadly defined practices and provides expert guidance to project teams and stakeholders.

This role is a senior individual contributor position with no direct staff supervision, and includes mentorship, training, and functional leadership responsibilities.

ACCOUNTABILITIES/DELIVERABLES

• Leads user experience deliverables for complex, enterprise-level initiatives involving Agile or hybrid delivery teams, ensuring user-centered design principles are embedded throughout the solution lifecycle

• Produces user interfaces and interaction models for digital products, including low- and high-fidelity prototypes, production-ready UI designs, reusable components, and design patterns

• Gathers, evaluates, and translates user and business requirements in collaboration with product owners, business analysts, developers, and architects

• Develops and recommends design solutions that address business needs, operational constraints, and public-sector policy requirements

• Illustrates design concepts using storyboards, journey maps, process flows, sitemaps, and wireframes

• Maintains and contributes to enterprise UI design systems and standards for web and mobile applications

• Plans, conducts, and interprets user research and usability testing, including qualitative and quantitative methods, and applies findings to inform design decisions

• Ensures user experience designs comply with accessibility standards (WCAG 2.1 AA or higher), usability best practices, and enterprise guidelines

• Collaborates across disciplines including business analysis, development, architecture, testing, and operations

• Applies an iterative, evidence-based design approach informed by user feedback, analytics, and peer review

• Leads preparation of UX-related documentation supporting solution design and delivery

• Provides mentorship, coaching, and formal training to analysts, developers, and other team members on UI/UX practices

• Assists in the development and continuous improvement of UX standards, guidelines, and reusable assets

• Reviews and evaluates designs and project activities for alignment with UX standards, accessibility requirements, and enterprise architecture

• Actively participates in delivery initiatives to ensure effective stakeholder engagement and timely communication

• Keeps current with modern design tools, techniques, best practices, and emerging trends relevant to public-sector digital services

• Provides cost and effort input to support planning of application development, enhancements, and modernization initiatives undefined

• Works collaboratively with peers, delivery teams, client representatives, and external partners

• Works collaboratively with peers, delivery teams, client representatives, and external partners

• Works collaboratively with peers, delivery teams, client representatives, and external partners

• Contributes to digital solutions that are public-facing, highly visible, and critical to service delivery

SUPERVISORY RESPONSIBILITIES

Direct (directly supervises assigned staff) 0

Indirect reports (supervises through subordinate supervisors) 0

PROJECT/TEAM LEAD OR TRAINING RESPONSIBILITY

Supervises students or volunteers: Yes

Provides formal training to other staff: Yes

Leads project teams: No

Assigns, monitors, and examines work of staff: Yes

SELECTION CRITERIA

 Education and Experience

• Bachelor’s degree in Design, Human Factors Engineering, Human-Computer Interaction, Social Sciences, Communications, Business, or an equivalent combination of education and experience

•  Minimum 7 years of progressively senior experience in UI/UX design, typically supported by 10 or more years working on complex digital products, enterprise systems, or public-facing applications

• Demonstrated experience working as a senior individual contributor within Agile or hybrid delivery environments

• Proven experience designing accessible digital solutions in alignment with WCAG 2.1 AA or equivalent public-sector accessibility standards

• Experience producing high-quality UX artefacts including personas, journey maps, usability test plans and results, wireframes, prototypes, functional specifications, and design documentation

Knowledge, Skills, and Abilities

Mandatory (Must-Have)

• Advanced application of UI/UX design principles, theories, and practices across multiple digital products or services

• Strong understanding of inclusive and universal design principles for diverse and non-technical user populations

• Demonstrated ability to plan and execute qualitative and quantitative user research and translate findings into actionable design recommendations

• Ability to evaluate and review designs for alignment with enterprise architecture, standards, and delivery constraints

• Strong analytical, problem-solving, and decision-making skills

• Ability to communicate design rationale, research findings, and recommendations effectively to technical and non-technical stakeholders, including senior management

• Excellent written and verbal communication skills in English

Tools & Technologies (Mandatory / Strong Preference)

• Advanced proficiency with modern UI/UX and prototyping tools such as Figma, Adobe XD, Sketch, InVision, or equivalent

• Experience contributing to and maintaining enterprise design systems and reusable UI component libraries

• Familiarity with collaboration and delivery tools commonly used in public-sector Agile environments (e.g., Jira, Confluence, Azure DevOps, or equivalent)

• Experience designing responsive web and mobile interfaces

• Familiarity with accessibility testing tools and techniques (e.g., Axe, Lighthouse, screen readers)

Desired (Good-to-Have)

• Experience across multiple UX sub-domains including information architecture, interaction design, usability engineering, content strategy, information visualization, or service design

• Experience facilitating workshops to identify target users, define user needs, and build consensus across stakeholder groups

• Experience influencing product or delivery teams to prioritize user needs using evidence-based insights

• Familiarity with data-informed design approaches, analytics, or usability metrics

• Awareness of emerging trends such as AI-assisted design tools and automation, with the ability to assess applicability within public-sector and enterprise environments

• Experience working within regulated, large-scale, or public-sector environments

REQUIRED COMPETENCIES

·      Customer Focus

·      Integrity and Trust

·      Ethics and Values

·      Motivating Others

·      Drive for Results

·      Building Effective Teams

·      Priority Setting

·      Decision Quality

·      Business Acumen

·      Organizing

We take care of our people (what we offer):

Salary Package

• Employment Type: Full Time, Regular

• Union/Non-Union:  Union-BCGEU

• Salary Grid Level: Level 27, Schedule 2

• Annual Salary: $108,127.09 - $123,492.78 (Based on a 40-hour Work Week)

Prior to April 1, 2026: $108,127.09 - $123,492.78

·         As of April 1, 2026: $111,370.92 - $127,197.57

• Office Location: Victoria, BC - Hybrid

Benefit Package

• 15 Vacation days, with entitlement increases with service

• Maternity, Parental and Pre-Adoption Leave with option for top up

• Employee Assisted Program including paid counselling services for you and your family

• Paid sick leave for when life happens

• Extended health and dental

• Public Service Pension plan, matched by Advanced Solutions

• Excellent Rewards and Recognition Program

*An eligibility list may be created. Lesser qualified applicants may be under-implemented or appointed at a lower level.