Position Summary The Senior Operations Manager is responsible for leading and optimizing Operations' functions across CPX's transportation network. This role provides strategic and hands-on leadership across dispatch, planning, driver management, and customer execution, ensuring operational excellence, cost control, and service reliability.
This individual acts as a senior point of escalation for both customers and internal teams, plays a key role in commercial activities including RFPs and pricing, and drives alignment across departments to support the company's growth and profitability objectives.
Location: Surrey, British Columbia Schedule: Standard business hours with operational flexibility (not a 9-5 role, it's transportation hours) What you will do - Operational Leadership
- Own end-to-end performance of FTL, LTL, and cross-dock operations across the network
- Lead, mentor, and hold accountable dispatch, planning, and operations teams
- Establish structure, process, and discipline across day-to-day execution
- Drive continuous improvement in service, efficiency, and cost control
- Ensure proper resource planning (drivers, equipment, capacity)
Customer Management & Escalation
- Act as senior point of escalation for key customer issues and service failures
- Build and maintain strong relationships with strategic customers
- Lead customer-facing operational discussions, performance reviews, and issue resolution
- Ensure consistent communication and alignment between operations and customer expectations
Commercial & Strategic Support
- Participate in RFP responses, pricing strategies, and costing exercises
- Provide operational input into margin management and rate strategy
- Identify inefficiencies, cost leakage, and opportunities to improve profitability
- Support business development with operational design and execution planning
Cross-Functional Leadership
- Act as liaison between Operations, Sales, Finance, Safety, and IT
- Ensure alignment across departments to support execution and customer commitments
- Drive accountability for billing accuracy, payroll alignment, and operational inputs
Driver & Capacity Management
- Oversee driver communication strategy and engagement
- Ensure alignment between planning, dispatch, and driver expectations
- Support retention initiatives and operational consistency in driver experience
Performance Management
- Monitor and report on KPIs including service levels, cost per mile, utilization, and on-time performance
- Implement corrective actions where performance gaps exist
- Build a culture of accountability and data-driven decision making
What You'll Bring - College diplomain a relevant field
- 8+ years of experience in transportation/logistics, with higher level operational leadership
- Proven experience managing complex FTL/LTL operations in a high-volume environment
- Strong commercial acumen with experience in pricing, RFPs, and cost modeling
- Demonstrated ability to lead teams, manage conflict, and drive accountability
- Strong customer-facing experience, including handling escalations and difficult stakeholders
- Ability to operate at both a strategic and hands-on level
Why people love working for Canada Cartage - Cohesive team and a positive, hard-working atmosphere.
- Meaningful opportunities for career growth.
- Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
- Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
- Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
- We give back to the communities in which we operate by volunteering and donating to local charities.
- We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.
Come work with an industry leader! 
